Medical Secretary - Neurological Surgeons

Join the team that sets the standard. BayCare hires talented professionals who believe in superior patient-focused care. Here you’ll experience the resources of a large organization, with the benefits of a smaller, close-knit team. Join BayCare where we are redefining care as a true partnership through specialized care that helps individuals live healthier, fuller lives.

BayCare Clinic Neurological Surgeons is looking for a Medical Secretary to join our team in Green Bay, WI. We’re looking for a compassionate, authentic candidate who is ready to create personalized and meaningful experiences for every patient. The typical hours for this role are Monday-Friday from 8:00am-5:00pm. No Holidays! No Weekends! Occasional travel may be required.

About BayCare:

Based in Green Bay, BayCare is the largest physician-owned specialty-care clinic in Northeast Wisconsin. We offer expertise in more than 20 specialties with more than 250 physicians and providers. BayCare is a joint partner in Aurora BayCare Medical Center, a 167-bed, full-service hospital.

BayCare offers part-time and full-time employees a comprehensive benefits package including health, dental, disability and life insurance, as well as flexible spending options. We also offer a 401k retirement plan with a company match, generous PTO, and paid holidays.

The Practice:

Our brain, spine and nerve specialists are part of the most comprehensive neurological surgery team in northeastern Wisconsin. Our neurosurgeons work with a team of specialists to offer comprehensive care for conditions of the brain, spine and nerves. We take pride in being the region’s longest-practicing neurological surgery team, combining more than 120 years of experience with innovative medical technology. Aurora BayCare Medical Center in Green Bay is the first certified Comprehensive Stroke Center in northeastern Wisconsin. That certification recognizes the most advanced stroke treatment available and the stroke center’s ability to provide the highest level of care for stroke patients.

The Team:

Each member of our team plays an enormous role in giving our patients the kind of personalized experiences and superior care that help them live stronger healthier lives. We believe in the power of a positive, collaborative culture, and we strive to provide a supportive and energizing work environment. 

Every member of our team has a voice and is trusted to have ownership over their work. To encourage this, we provide regular opportunities for professional development, we seek feedback and ideas, and invite participation on a variety of projects.

The Job:

• Answers phone calls, directs calls to proper location, takes messages when appropriate.
• Conducts basic triage to identify patients with acute problems.
• Schedules appointments as necessary.
• Conducts follow-up calls on no-show or cancelled appointments and documents findings.
• Makes reminder calls to patients regarding appointments.
• Enters scheduling information into database.
• Enters insurance and patient change information into database.
• Notifies cashier/billing department of any insurance changes.
• Arranges meetings/depositions etc.
• Creates new patient charts as necessary.
• Coordinates and maintains patient charts within 3 days of appointment.
• Contacts Medical Records for charts as needed.
• Prints route slips, Rx cards etc. and attaches to patient charts.
• Monitors doctor’s schedules to take best advantage of available time.
• Respects and maintains confidentiality.
• Works in a safe, compliant and ethical manner at all times.

The Requirements:

• High school diploma or equivalent.
• Graduate from a medical office program desired.
• Medical terminology background preferred.
• Excellent organizational, communication and interpersonal skills necessary.
• Strong computer skills required.