Patient Care Coordinator (Scheduler)

Pay:$18.00 per hour
Job Type: Full-Time
FLSA Status: Non-Exempt
Reports To: Administrative Director, Practice Administrator, Practice Owners

Position Summary

The Patient Care Coordinator (Scheduler) is responsible for providing exceptional customer service while managing incoming calls, scheduling appointments, and ensuring patients have a positive experience. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced medical office.

Essential Responsibilities

Patient Scheduling & Call Center (90%)

• Answer incoming calls promptly and professionally.

• Monitor appointment voicemail messages and return calls in a timely manner.

• Schedule patient appointments following office guidelines.

• Accurately enter and update patient information in the medical record.

• Transfer calls to the appropriate staff members as needed.

• Contact patients to reschedule appointments due to provider schedule changes.

• Communicate patient emergencies to the appropriate clinical staff or provider immediately.

• Notify management of any issues with the phone system.

• Respond to patient questions and concerns with professionalism and excellent customer service.

• Follow all office policies, procedures, HIPAA, and compliance guidelines.

• Complete additional duties as assigned.

Office Support (10%)

• Maintain a clean and organized work area.

• Assist other departments as needed.

Qualifications

• High school diploma required.

• Certificate from a medical training program is helpful but not required.

• Previous medical office or customer service experience preferred.

Skills & Abilities

• Excellent communication and customer service skills.

• Professional, courteous, and compassionate demeanor.

• Strong attention to detail and organizational skills.

• Ability to multitask in a fast-paced environment.

• Basic typing skills.

• Ability to learn medical software systems.

Physical Requirements

• Ability to sit for extended periods while performing computer and phone work.

• Ability to stand, walk, bend, stoop, and reach throughout the workday.

• Ability to lift and move up to 20 pounds.

• Occasional evening hours may be required based on business needs.

Work Environment

• Indoor medical office environment with moderate noise levels.

• Works both independently and as part of a team.

• Occasional travel between office locations may be required to provide coverage or retrieve materials.

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