Medical Scheduler – Pediatric Eye Care

Job Summary

We are seeking a compassionate, detail-oriented Medical Scheduler – Pediatric Eye Care to join our specialty ophthalmology practice. This role is responsible for coordinating patient appointments, assisting families, managing referrals, and supporting smooth clinic operations in a fast-paced pediatric healthcare environment.

The ideal candidate enjoys working with children and families, has strong communication skills, and takes pride in providing an excellent patient experience.

Key Responsibilities

• Schedule, reschedule, and confirm pediatric ophthalmology appointments for new and returning patients
• Coordinate referrals from pediatricians, optometrists, and other healthcare providers
• Verify patient demographics, insurance information, and referral requirements
• Communicate appointment instructions clearly to parents and guardians, including arrival times, dilation expectations, and visit duration
• Manage high-volume incoming calls while providing professional and compassionate service
• Enter accurate scheduling notes and patient information into the electronic health record (EHR)
• Manage cancellations, waitlists, and urgent appointment requests
• Collaborate with clinical staff to support efficient patient flow

Qualifications

• High school diploma or equivalent required
• Previous medical scheduling, medical front desk, ophthalmology, optometry, or specialty healthcare experience required
• Pediatric healthcare experience strongly preferred
• Familiarity with ophthalmology terminology (strabismus, amblyopia, refractions, etc.) is a plus
• Strong customer service and communication skills
• Ability to multitask, prioritize, and remain calm in a fast-paced environment
• Comfortable using EHR systems and computer-based scheduling tools
• Bilingual English/Spanish required

Skills & Attributes

• Warm, professional, and empathetic approach with children and families
• Excellent phone etiquette and communication skills
• Strong attention to detail and accuracy
• Organized with excellent follow-through
• Team-oriented and dependable
• Able to explain scheduling information clearly and reassuringly

Benefits

• Competitive pay
• Medical benefits
• Paid time off and holidays
• Ophthalmology and specialty healthcare training opportunities
• Opportunity for growth within a growing pediatric healthcare organization