Medical Respite Administrator

Be part of something groundbreaking on Long Island!

Mercy Haven is proud to open Long Island's first Medical Respite Program this spring in Bay Shore. This 10-bed program will provide short-term, recuperative care for individuals experiencing homelessness or unstable housing who are recovering from or preparing for surgery.

This is more than a job-it's an opportunity to help people heal with dignity in a safe, supportive environment. Join our team and be part of this vital new initiative.

The Medical Respite Administrator is responsible for the overall operations of the medical respite program.

POSITION RESPONSIBILTIES

Oversee all daily operations of the Medical Respite Program, including admissions, discharges, census management, and service delivery coordination

Ensure appropriate program flow and bed utilization by coordinating referrals, admissions decisions, and discharge timelines in collaboration with referral sources and internal staff

Develop and implement operational procedures to support efficient, consistent, and high-quality service delivery

Provide direct supervision, guidance, and ongoing support to program staff

Support staff in managing complex client situations, including crisis intervention, conflict resolution, and client advocacy

Facilitate regular team meetings, case conferences, and supervision sessions to promote communication, accountability, and best practices

Identify training needs and support staff development, particularly in areas such as trauma-informed care, harm reduction, and medical respite best practices

Collect, analyze, and report program data related to client outcomes, service utilization, and operational performance

Monitor key performance indicators such as length of stay, hospital readmission rates, successful discharges to housing, and client satisfaction

Use data to inform program improvements, identify trends, and support strategic decision-making

Build and maintain strong relationships with hospitals, healthcare systems, shelters, and community-based organizations to support referrals and continuity of care

Serve as the primary point of contact for external partners regarding program operations, admissions, and coordination of care

Represent the program in community meetings, provider networks, and collaborative initiatives

Adhere to Mercy Haven and DOH policies, procedures and regulations

Provide on-call coverage as required to support program operations and respond to client needs or emergencies

All other duties as assigned

POSITION REQUIREMENTS

• Master's degree in social work or a related field plus 1 year of full time relevant experience OR
• Associate or Bachelor of Science in Nursing (ADN/BSN) with RN license plus 1 year of full-time relevant experience OR
• Bachelor's degree in any field with significant coursework or experience in human, social, or health services plus 3 years full-time relevant experience, including 1 year in program operations or management. OR
• Associate degree plus 4 years of full-time relevant experience, including 1 year in program operations or management. OR
• High school diploma or equivalent plus 5 years of full-time relevant experience, including 1 year in program operations or management.
• Valid Current NYS Driver's License in good standing
• Knowledge of social determinants of health, community resources, and healthcare systems
• Experience working with Microsoft Word, familiarity with email applications, comfortable using Electronic Health Records
• Physical Requirements: Sits, stands, and moves intermittently during work hours, lifts/pushes/pulls 10-20 pounds daily, lifts 50 pounds occasionally, ability to drive

SCHEDULE:

Monday-Friday 8:30am-4:30pm, olus on call

PAY RATE: $60,000 per year

LOCATION: Bayshore, NY

BENEFITS:

• Full Benefits Package including Medical, Company-Paid Dental and Vision Single Coverage. Health Reimbursement Account (HRA) for medical plan.
• Generous Paid Time Off policies, including vacation and sick time.
• Agency paid Basic Life Insurance. Supplemental Employee, Spouse and Child Life Insurance policies, Long Term Disability (LTD), Short Term Disability (STD), 403(b) Retirement Savings
• Tuition Reimbursement
• Employee Assistance Program (EAP)

Learn more at mercyhaven.org!

MERCY HAVEN IS COMMITTED TO A POLICY OF EQUAL EMPLOYMENT OPPORTUNITY AND WILL NOT DISCRIMINATE AGAINST AN APPLICANT OR EMPLOYEE ON THE BASIS OF RACE, RELIGION, GENETIC PREDISPOSITION, CREED, COLOR, NATIONAL ORIGIN, ANCESTRY, SEX, SEXUAL ORIENTATION, AGE, MARITAL STATUS, VETERAN STATUS, DOMESTIC VIOLENCE VICTIM STATUS, DISABILITY OR ANY OTHER PROTECTED CATEGORY UNDER APPLICABLE LAW.