ROLE: This individual assists patients and expedites the process of referral to internal and external health care specialists. DUTIES: - Cross train and support medical records tasks in collaboration with Medical Records Specialist.
- Point of contract for patients having direct access for asking questions and raising concerns about internal and outgoing medical referrals.
- Coordinate with Medical records to ensure that all required records, imaging and/or procedural results are available to the external provider before the patient appointment.
- Assemble information concerning patient's clinical background and referral needs.
- Per referral guidelines, provide appropriate clinical information/records to the specialist the patient is being referred to.
- Contact referral organizations to ensure necessary medical information such as history, diagnosis and prognosis are provided to ensure prompt services.
- Review and manage internal medical and vision referrals on a daily basis, including scheduling and verifying demographics.
- Inform patient regarding what documentation they should provide at the appointment; stay in close communication with patient regarding referral and/or upcoming appointment.
- Assist patients in problem solving potential issues related to the health care system; request interpreter services as appropriate, assist with access to transportation services and assist with scheduling the appointment with the external facility as needed.
- Ensure that referrals are addressed in a timely manner in accordance to SCHS Referral Management Policy & Procedure.
- Inform patients of scheduled appointments with external specialists via phone call, text, MyChart message, or letter.
- Enter orders and patient demographics in outside programs such as MNGI Portal, Hennepin Care Link, etc.
- Maintain ongoing tracking and appropriate documentation on referrals to ensure quality of patient care and outcomes; follow up with providers and/or patients about missed appointments in accordance to Referral Management Policy and Procedure.
- Ensure External Referral Contact Information shared spreadsheet is utilized and is updated consistently.
- Work in collaboration with Cancer Care Outreach Coordinator to ensure proper referral coordination for mammograms and diagnostic colonoscopies.
- Attend and participate in staff meetings and committees.
- Complete other duties as assigned by leadership.
KNOWLEDGE, SKILLS, AND ABILITIES: - Confidence, professional judgment, and grace under pressure.
- Works well both independently and as part of a team.
- Exceptional verbal and written communication skills.
- Flexibility--nimble in response to an evolving workload.
- Ability to exhibit good rapport with clients of varying ethnic backgrounds and socio-economic status.
- Excellent time management and organizational skills.
- Attention to detail; ability to prioritize.
- Commitment to the SCHS mission and staff values.
MINIMUM QUALIFICATIONS: - High school diploma.
- Medical Assistant experience or knowledge of medical termination desired.
- PPX (lattice pro entry) experience a plus.
- Bilingual (English/Spanish) preferred.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
This position operates in a professional medical clinic environment. The role routinely uses standard office equipment. Physical demands include: - Maintain a stationary position for extended periods while performing essential job duties.
- Movement throughout the clinic, including moving between different areas to perform essential duties.
- Position oneself to retrieve items or perform certain tasks such as setting up or checking equipment.
- Must be able to operate typical office equipment such as computers, fax machines, copiers, and telephones.
- Requires effective verbal and written communication skills to interact with team members, clients, or patients and to complete necessary documentation.
- Move items within the clinic (e.g., medical/office supplies, equipment) weighing up to 20 lbs. short distances.
- This position may require regular interaction with individuals who have communicable illnesses, which may pose a risk of exposure to infectious diseases.
Reasonable accommodation can be made for qualified individuals with disabilities to enable them to perform the essential functions of the role.
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