Reno Orthopedic Center wants you to join the team as a Medical Records Specialist! We are seeking an enthusiastic and dedicated team member to be responsible for compiling, verifying, and completing medical records requests and disability forms. at our Main 555 N Arlington Ave location.
Who are we?
At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:
- We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.
- We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
- Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative.
- Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.
- We value kindness as a core strength — it's how we treat our patients, our colleagues, and our community.
- Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right.
If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.
What sets us apart?
Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!
What would you do in this role?
- Complete and document patient disability forms on behalf of the physicians within 5 days of receipt.
- Process and log medical records requests from various sources (e.g. attorneys, insurance companies, patients) according to HIPAA regulations within 5 days of receipt.
- Invoice and collect fees associated with disability forms and records requests.
- Communicate effectively via phone with patients and document information in patients’ electronic charts;
- Communicate as needed with patients, physicians, and staff.
- Coordinate with external entities, including medical records companies, to complete medical records and disability forms requests as needed.
- Coordinate with attorney’s offices as needed for depositions and other legal requirements.
Document Control
- Scan documents/records into OnBase and index/file into our electronic medical records system;
- Audit patient records for completion and follow up on errors as needed.
Requirements
Certifications/Education
Experience:
- One year of experience performing customer service duties;
- Communicating effectively and professionally with various levels of employees, outside entities and customers;
- Reviewing work and checking for errors to ensure accuracy;
- Using computer systems and applications, including entering data and typing.
Preferred Qualifications - How can you set yourself apart from other applicants?
- Two years of related experience, or equivalent combination of education and experience in a medical setting;
- Experience using Epic (electronic medical record system);
- Knowledge of medical terminology.
Benefits
At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.
Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth at Reno Orthopedic Center.