Medical Records Retrieval Representative | Outbound Customer Service

Job TitleJob Description Required Education• High School Diploma or equivalent Required Skills• Comfortable spending most of the workday making outbound phone calls • Excellent verbal and written communication skills • Strong attention to detail • Problem-solving skills • Time management skills • Microsoft Office proficiency including: o Outlook o Word o Excel o Adobe Acrobat • Ability to remain seated for extended periods while making calls Preferred Skills• Medical records retrieval experience Required Experience:• Minimum of 1 year of customer service experience Job Duties• Calling medical facilities and copy services to retrieve medical records • Documenting detailed information regarding status updates • Obtaining applicant authorization with a wet signature • Requesting medical records • Responding to email inquiries regarding files Typical Day• Make outbound calls to hospitals, physician offices, and medical copy services • Follow up on outstanding medical record requests • Update file status with detailed documentation • Obtain required applicant authorizations • Process incoming email requests and inquiries • Manage multiple files while meeting productivity expectations

Job TitleJob Description Required Education• High School Diploma or equivalent Required Skills• Comfortable spending most of the workday making outbound phone calls • Excellent verbal and written communication skills • Strong attention to detail • Problem-solving skills • Time management skills • Microsoft Office proficiency including: o Outlook o Word o Excel o Adobe Acrobat • Ability to remain seated for extended periods while making calls Preferred Skills• Medical records retrieval experience Required Experience:• Minimum of 1 year of customer service experience Job Duties• Calling medical facilities and copy services to retrieve medical records • Documenting detailed information regarding status updates • Obtaining applicant authorization with a wet signature • Requesting medical records • Responding to email inquiries regarding files Typical Day• Make outbound calls to hospitals, physician offices, and medical copy services • Follow up on outstanding medical record requests • Update file status with detailed documentation • Obtain required applicant authorizations • Process incoming email requests and inquiries • Manage multiple files while meeting productivity expectations