SUMMARY A clerical position responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/ assisting all patients and visitors in the same manner. ROLES & RESPONSIBILITIES - Promptly and professionally answer telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.
- Check-in and check-out patients for office appointments and/or respiratory lab testing.
- Greets patients and visitors and assists them as appropriate. Phones or pages employees to meet patients or visitors, directs patients and visitors to appropriate waiting area, and appropriately and courteously screen solicitors for relevance to organizational needs.
- Copy appropriate office forms, making appropriate new patient packets and procedure packets as necessary.
- Schedule patient diagnostic testing as needed.
- Explains financial requirements to the patients or responsible parties and collects copays as required.
- Participation in scheduled staff in-services.
- Performs other duties as assigned.
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