Summary:
The Medical Receptionist is the face of the practice. He/she answers inquiries, provides information, sets appointments, looks up insurances and directs the flow of the office from check-in to check-out.
Job Duties:
- Greet patients upon arrival and perform check-in tasks.
- Collect and update pertinent patient demographic information. Inf
- Obtain and confirm medical and vision insurances, making calls to insurance as needed to verify coverage and copay.
- Scan documents, including insurance cards, reports, forms and any other documents necessary and save in Compulink.
- Explain intake forms to new patients and obtain any necessary signatures or waivers.
- Handle patient inquiries and emergencies.
- Answer all phone calls in a professional and courteous manner and accurately record and deliver any phone messages.
- Maintain the log of all voicemail calls requiring further action.
- Check texts and email daily, responding to confirmation requests and other messages.
- Schedule future appointments and recalls.
- Maintain Doctors schedules, confirm appointments and mark appointments confirmed.
- Schedule referrals, including those for cataract and retina.
- Call the pharmacy on behalf of the patient or Doctor as needed.
- Collect payments and post to ledger and reconcile the previous business day’s payments balancing to daily report.
- Follow up on fax.
- Request medical records or reports from other providers as needed.
- Submit electronic DMV eye test and license renewal requests.
- Retrieve, sort, and deliver mail. Accept and sign for packages and distribute throughout the office.
- Send out bills to patients for balances due.
- Respond to and complete task in action items either from Doctor and/or billing department.
- Maintain clean and orderly reception area.
- Clean, remove trash, sweep, vacuum daily or as needed.
- Other duties as assigned by management.
Education/Experience:
High school diploma or equivalent.
Previous, relevant work-related experience.
Skills/Experience:
- 2 years of experience at a healthcare facility in a medical receptionist role (preferred).
- Working knowledge of medical terminology, HIPAA regulations, ICD, and CPT coding (highly recommended).
- Meticulous attention to detail with the ability to multi-task.
- Strong organizational & administrative skills.
- Ability to work under pressure and react effectively to emergency situations.
- Ability to use discretion while working with sensitive information.
- Excellent documentation, communication, and technology skills.
- Ability to communicate clearly both verbally and in writing and practice active listening.
- Basic office skills and experience using fax, phone, copier, etc.
- Excellent time management.
- Exemplary customer service skills.
- Passionate about healthcare excellence.