Position Summary:
The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service in a healthcare setting. This role is responsible for managing front desk operations, including greeting patients, scheduling appointments, and answering phone calls.
Essential Job Functions:
- Greeting patients professionally both in person and on the phone.
- Answering patient calls, and voicemails in a friendly prompt manner
- Confirming patient follow up appointments, sending reminder virtual appointment information as needed
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Comforting patients by anticipating anxieties and effectively answering questions
- Notifying providers of patient arrivals
- Updating patient records and following all protocols in regard to insurance verification
- Collecting patient copays and scheduling follow up appointments
- Maintaining office inventory and equipment by anticipating supply needs.
- Occasionally verify insurances
Knowledge, Education, & Experience:
- Associate or bachelor's degree preferred
- Behavioral or psychiatric office experience is preferred.
- Experience with electronic medical records systems preferred.
Employment Status: Full Time
Schedule: M-F, 8:30am-5pm
Work Location: On Site - West LA
Compensation: Pay Range: $21-25/hr.