Bilingual Front Office Medical Assistant
Location: Visalia, CA
Pay: $22.00/hour DOE
Schedule: Monday Friday | 7:30/8:00 AM 5:00 PM
Job Summary
We are seeking an experienced
Bilingual Front Office Medical Assistant to support a busy medical office in Visalia. This position will assist with front-office patient services while also handling
prior authorizations, insurance verification, referrals, and related documentation.The ideal candidate will have at least
2 years of medical office experience, including direct experience with medical insurance authorizations and payer requirements. Strong attention to detail and the ability to manage multiple requests and deadlines in a fast-paced environment are essential.
Essential Job Functions
Obtain and process prior authorizations, referrals, and related documentation for assigned services.
Verify patient insurance eligibility, benefits, and coverage requirements with commercial and/or government payers.
Submit authorization requests through payer portals, fax, email, or other approved methods.
Track authorization status and follow up with payers to ensure timely approvals and address denials.
Review authorization requests for completeness and accuracy and identify missing documentation.
Utilize payer portals and/or authorization management systems.
Welcome patients, visitors, physicians, and staff in a friendly and professional manner.
Schedule and reschedule patient appointments as needed.
Complete patient check-in and check-out.
Update patient demographics and information within the EMR system.
Answer phone calls and respond to voicemail messages and patient inquiries.
Call or fax orders approved by physicians.
Collect copays, deductibles, and outstanding patient balances.
Maintain accurate documentation and provide excellent patient service.
Requirements
2+ years of medical office experience
2+ years of experience with medical insurance authorizations
High School Diploma or equivalent
Medical Assistant certification from an accredited program
Bilingual in Spanish required
Strong knowledge of prior authorization workflows, insurance verification, eligibility, benefits, and payer requirements
Experience using payer portals and/or authorization management systems
Strong attention to detail and ability to manage multiple requests in a fast-paced environment
Clear verbal and written communication skills
Ability to meet authorization timelines and productivity expectations
Knowledge of Synapse preferred, but not required
If you are interested in this opportunity, please apply through our website or call
559-931-9011 to connect with a recruiter today!
INDHP