Medical receptionist/scheduler

We are a growing private gastroenterology practice seeking a highly organized and patient-focused Front Office & Referral Coordinator. This role goes beyond traditional receptionist duties and plays a key part in patient access, referral management, and revenue cycle support.

Benefits:

• 401(k) matching
• Company parties
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off

Position Summary

We are a growing private gastroenterology practice seeking a highly organized and patient-focused Front Office & Referral Coordinator. This role goes beyond traditional receptionist duties and plays a key part in patient access, referral management, and revenue cycle support. The ideal candidate is proactive, detail-oriented, and comfortable working with patients, providers, and insurance companies.

Key Responsibilities 

Front Desk Operations

•  Greet and check in/check out patients in a professional and friendly manner 
•  Answer multi-line phones and respond to patient inquiries 
•  Maintain accurate patient demographics and documentation in the EMR 
•  Ensure HIPAA compliance and patient confidentiality

Patient Scheduling & Coordination

•  Schedule new and follow-up patient appointments efficiently 
•  Coordinate procedure scheduling (e.g., colonoscopy, endoscopy) 
•  Ensure appropriate appointment types based on referral and clinical needs 

Referral Management

•  Receive, review, and process incoming referrals from primary care and specialty providers 
•  Proactively contact referring offices to obtain missing documentation 
•  Reach out to patients to schedule appointments in a timely manner 
•  Track referral status and maintain accurate records 

Insurance Verification & Financial Responsibilities

•  Verify patient insurance eligibility and benefits prior to visits 
•  Understand basic insurance plans, including commercial, Medicare, and Medicaid 
•  Communicate coverage details and patient financial responsibility clearly 
•  Collect copays, deductibles, and outstanding balances at time of service 
•  Assist patients with billing questions when appropriate

Qualifications

•  Previous experience in a medical office, preferably gastroenterology or specialty practice 
•  Strong understanding of medical insurance and verification processes 
•  Experience with referral coordination and prior authorizations preferred 
•  Proficiency with EMR systems and scheduling software 
•  Excellent communication and customer service skills 
•  Ability to multitask in a fast-paced environment 
•  High attention to detail and strong organizational skills

Work Environment

•  Fast-paced private specialty clinic 
•  Team-oriented, patient-centered atmosphere 
•  Opportunity to grow with the practice 

Benefits (optional section)

•  Competitive pay based on experience 
•  Health insurance / Matching 401(k)
•  Paid time off