Medical Receptionist

Our Mission
The LGBTQ+ Center serves as a safe haven for all. We welcome and celebrate the diversity of our communities and strive to empower all to live authentic lives.

 

Position Overview
The Medical Receptionist is the first point of contact for patients and visitors at the Gavin J. Goorjian Community Health Center. This role supports a welcoming, organized, and efficient front office by managing patient check-in and check-out, scheduling, telephone communication, demographic and insurance verification, payments, and documentation in the electronic health record. The Medical Receptionist works closely with clinical staff to support patient flow, confidentiality, and a positive patient experience.

Key Responsibilities
• Greet patients and visitors and provide professional, respectful assistance in person and by telephone.
• Complete patient check-in and check-out, including verification and updating of demographic and insurance information.
• Schedule, reschedule, and coordinate patient appointments and follow-up visits.
• Answer incoming calls, review voicemail, route messages appropriately, and document patient communications in the electronic health record.
• Collect co-pays and patient payments in accordance with clinic procedures.
• Maintain accurate and confidential patient records and protect medical, personal, and financial information.
• Monitor daily schedules and communicate patient arrivals, delays, and scheduling needs to the care team.
• Support patient referrals and systems navigation by connecting patients with the appropriate clinic staff or community resources.
• Maintain an organized, professional, and patient-ready front desk and reception area.
• Follow clinic policies, procedures, HIPAA requirements, and established workflows.
• Participate in staff meetings, training, and other organizational activities as required.
• All other duties as assigned.

Knowledge & Skills
• Strong customer service, interpersonal, and verbal communication skills.
• Ability to manage multiple priorities in a busy healthcare setting while maintaining accuracy and professionalism.
• Working knowledge of patient scheduling, recordkeeping, and confidentiality requirements.
• Ability to communicate with patients from diverse backgrounds in a respectful and nonjudgmental manner.
• Proficiency with computers, Microsoft Office, and electronic health record systems. Experience with eClinicalWorks is preferred.
• Knowledge of medical terminology, insurance processes, and HIPAA is preferred.
• Strong organizational skills and attention to detail.
• Bilingual English/Spanish is highly preferred.

 

Qualifications
• Previous medical office, healthcare reception, customer service, or administrative experience preferred.
• Experience working with diverse populations and handling sensitive or confidential information preferred.
• Experience with electronic health record systems preferred.

Educational/Licensure Requirements
Educational Requirements
• High school diploma or GED required.
Licensure Requirements
• No professional licensure required for this position.
• Valid driver's license and reliable transportation may be required if local travel is assigned.

Physical Requirements
The ability to:
• Remain seated and work at a computer for extended periods.
• Use a computer, keyboard, mouse, and telephone regularly.
• Communicate effectively in person, by telephone, and via video conferencing.
• Occasionally stand, walk, bend, reach, and lift office or clinical materials.
• Lift and carry items weighing up to 10–25 pounds occasionally.
• Travel locally or overnight, if required by the position.
• Perform the essential functions of the job with or without reasonable accommodation.