| Location | San Antonio, TX |
Altus Biologics is dedicated to Treating Each Patient Like Family through its management of the administrative aspects of our physician's biologic therapy practices. Our clinical professionals and administration staff are experienced and achieve desired results. We have a team environment that is filled with motivated, hard-working, and joyful employees ready to help our physicians and patients. Altus Biologics fosters opportunities for development and would like to provide you a real chance to make a difference.This position will float between two clinics as needed. Clinics are located near Stone Oak Parkway & Westover Hills. This position will also get cross-trained in other areas of the business.Essential Functions:
Greet patients in a professional manner
Register patient and check insurance eligibility using the appropriate eligibility system
Obtain appropriate co-payment for service
Answer telephones promptly and courteously
Transfer, conference and park calls as appropriate
Route calls according to department protocol
Access, understand and accurately make appointments using the scheduling screens within the appropriate system
Oversee waiting area and ensure that all patients are checked in
Other duties as assigned.
Preferred Qualifications:
Education: A minimum of a high school diploma or GED
Experience: A minimum of 1 year of customer service experience
Previous experience in a medical office environment preferred
Knowledge: Must have experience working on a computer.
Skills/Abilities:
Must have the ability to establish and maintain effective working relationships with staff
Must have the ability to maintain confidentiality of sensitive information
Must have excellent organizational and communication skills
Must have the ability to present information in a clear and concise manner
Must be very detail orientated
Must have excellent customer service skills
Must have the ability to work in a fast-paced environment and have the ability to multi-task
Must have excellent computer skills
Physical Demands:
Requires prolonged sitting, some bending, stooping and stretching
Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment
Requires normal range of hearing and eyesight to record, prepare and communicate appropriate messages and reports
Environmental Working Conditions:
Work is performed in an office environment
Involves frequent contact with the public by telephone and the staff in person
Work may be stressful at times because of the high volumeAltus Biologics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting and hiring.