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Medical PSR Team Lead

Center for Family Health

  • Jackson, Michigan
  • 30 days ago

    Highlights

    Supports the rollout and implementation of new processes, procedures, and workflow changes for Patient Service Representatives at the direction of the Front Office Supervisor. Serves as a resource for Patient Service Representatives, assisting with questions, workflow issues, and front-office processes.

    Numbers & Facts

    LocationJackson, Michigan

    Description

    • Provides initial, ongoing, and follow-up training to Patient Service Representatives under the direction of the Front Office Supervisor.
    • Provides ongoing coaching and support to Patient Service Representatives and identifies opportunities for additional training and development.
    • Serves as a resource for Patient Service Representatives, assisting with questions, workflow issues, and front-office processes.
    • Supports the rollout and implementation of new processes, procedures, and workflow changes for Patient Service Representatives at the direction of the Front Office Supervisor.
    • Monitors Patient Service Representative training materials and updates them as needed to ensure accuracy.
    • Monitors adherence to established front-office workflows and procedures and communicates opportunities for process improvement to the Front Office Supervisor.
    • Performs Patient Service Representative duties when not actively engaged in training or Team Lead responsibilities.
    • Monitors supply inventory across front-office areas and ensures supplies are adequately stocked as needed.
    • Audits front-office cash boxes monthly and reports discrepancies in accordance with established procedures.
    • Identifies and communicates performance or disciplinary concerns to the Front Office Supervisor for appropriate follow-up.
    • Conforms with and abides by all regulations, policies, work practices and instructions.

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