ROLE & RESPONSIBILTIES:
- lead urgent care/occupational medicine center's clinical and administrative teams to deliver consistent patient care excellence, exceptional customer service and operational effectiveness
create and foster a working environment that fosters teammate engagement and aligns with the Wellstreet core values and pursues the mission
- exercise fiscal and operational practices to meet or exceed annual budget and key performance indicators
- develop and communicate annual center vision and goals
- partner and collaborate with area clinical operations director to ensure clinical standards, regulatory requirements, and operational workflows supports the WellStreet mission
- develop and manage monthly work schedules of administrative and clinical direct reports
ensure clinical and administrative teams perform assigned responsibilities in accordance with Wellstreet policies and regulatory requirements
- conduct timely annual performance evaluations and professional development coaching to direct reports
- hire, manage and retain appropriate clinical and administrative staffing levels to meet patient care needs
- conduct progressive disciplinary action in accordance with Wellstreet human resources policies and procedures
- assure appropriate levels of medical supplies and equipment are in inventory to meet patient care needs
- partner and collaborate with the marketing and public relations department to develop center level marketing strategies
- support the Wellstreet vision and mission through active leadership, innovation, collaboration and living the core values
- perform additional responsibilities as assigned
EDUCATIONAL REQUIREMENT & QUALIFICATIONS:
- Have at least 3 years of healthcare leadership experience with a working knowledge of healthcare business office, insurance operations, ICD-9 and CPT.
- Experience in urgent care and occupational medicine preferred.
- 1 year of marketing experience, in healthcare preferred
- High School diploma or equivalent