Position Overview:
Are you an experienced leader in medical office operations with a passion for delivering exceptional patient care? We’re looking for a Medical Office Supervisor to oversee daily operations, support healthcare providers, and lead a high-performing front desk and clinical support team. This role combines leadership, operational oversight, and patient service in a fast-paced healthcare setting. Occasional travel to nearby offices may be required.
Essential Functions/Responsibilities (other duties may be assigned):
- Supervise and support front desk and medical staff to ensure excellent patient care
- Oversee daily operations and compliance with policies and procedures
- Serve as a point of contact for patient and employee concerns
- Coordinate provider schedules, including on-call rotations
- Manage front office workflow, queue management, and patient flow
- Handle hiring, training, and performance management for team members
- Maintain office inventory, order supplies, and coordinate facility maintenance
- Process daily deposits and manage bank runs
- Oversee timekeeping, accounts payable/receivable, and payroll coordination
- Assist with staffing coverage for the front desk and medical assistants when needed
- Lead special projects and collaborate with cross-functional teams
- Ensure HIPAA compliance and uphold patient confidentiality
- Help manage onsite salons
Required Education,Skills and Experience:
- Bachelor's degree (or equivalent experience in healthcare operations)
- Minimum of 4 years as a Medical Office Manager or similar supervisory role
- Proven experience managing a team of 15–20+ staff
- In-depth knowledge of medical billing and insurance workflows
- Experience with EMR/EHR systems
- Strong communication and leadership skills
- Excellent multitasking, organizational, and time management abilities
- Technologically savvy; proficient in Microsoft 365 products, including Word, Excel, Outlook, and Teams
- Commitment to confidentiality and HIPAA compliance
- Health Insurance (Single & Family plans available)
- Life Insurance
- Disability Insurance
- 401(k) Plan with Company Match
- Employee Discount Program
- Paid Time Off
- Paid Holidays
Physical Requirements:
The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:
- Sit, talk, hear, and use hands to write, type, or operate office equipment
- Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell
- Perform repetitive motions, including reaching overhead and typing
- Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds
- Maintain peripheral vision, depth perception, and focus adjustments