Medical Office Secretary
Position Summary
The Medical Office Secretary provides administrative support to physicians, clinical staff, and management while ensuring efficient office operations. This position serves as a key communication hub for patients, providers, and outside healthcare organizations.
Essential Duties and Responsibilities
Administrative Support
- Maintain providers' schedules
- Patient appointment coordination
- Assist with special projects and administrative tasks
- Organize and maintain office records and files
Communication
- Answer and direct incoming phone calls
- Take and relay accurate messages
- Respond to patient messages
- Coordinate communication between departments
- Assist with patient portal and email communications
Medical Records and Documentation
- Scan and index documents into the electronic medical record
- Process incoming faxes and correspondence
- Maintain confidentiality of all patient information
- Manage Hospital Follow-up appointments
Scheduling and Coordination
- Schedule patient appointments when needed
- Coordinate referrals, testing appointments, and consultations
- Assist providers with schedule management
- Track outstanding paperwork and follow-up items
Qualifications
Required
- High School Diploma or GED
- Minimum 2 years of administrative or secretarial experience
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong organizational and communication skills
Preferred
- Medical office experience
- Knowledge of medical terminology
- Electronic Medical Record (EMR) experience
- Healthcare scheduling experience
Skills and Competencies
- Professional communication
- Strong attention to detail
- Excellent organizational skills
- Ability to prioritize multiple tasks
- Confidentiality and discretion
- Problem-solving abilities
- Customer service orientation
Physical Requirements
- Prolonged sitting and computer work
- Frequent telephone use
Performance Expectations
- Maintain professionalism in all interactions
- Complete assigned administrative tasks accurately and in a timely manner
- Support providers and management efficiently
- Ensure accurate record keeping and documentation
- Adhere to HIPAA and confidentiality standards
- Demonstrate teamwork and reliability
- Add to our positive work environment
Family Medical Center is a respected, physician-owned primary care practice dedicated to delivering compassionate, high-quality healthcare to our community. Our team is committed to building lasting relationships with our patients through exceptional service, teamwork, and innovation. We foster a collaborative culture where employees are valued, supported, and encouraged to grow professionally. At Family Medical Center, you'll find the stability of an established practice with the forward-thinking mindset to continually improve patient care, embrace new technology, and invest in the success of our team.