Medical Office Receptionist - Infectious Disease

Required:

• Ability to handle sensitive and confidential information.

• Strong attention to detail and organizational abilities.

• Excellent communication skills and ability to maintain a professional demeanor.

• Basic computer skills and accurate typing skills.

Preferred:

• High School diploma, equivalent or an Associate’s degree.

• Associate’s degree.

• Previous Medical Office experience.

• Experience with Electronic Medical Records (EMR).

Essential Functions 

1. Excellent customer service
2. Schedule appointments.
3. Keeps accurate patient and insurance information up to date.
4. Collects co-pay and outstanding balances.
5. Makes referrals when required.
6. Obtain precertification when required.
7. Keeps strict confidentiality.
8. Scans documents when required.
9. Take accurate telephone messages.
10. Keeps clean work environment.
11. Works well with internal customers (physicians, practice manager, co-workers, other physician offices, hospital staff, etc.)
12. Deals with external customers in a professional, polite and confidential manner.
13. Other duties as assigned.

Required Competencies 

1. Customer service skills high priority.
2. Able to perform job functions with minimal supervision.
3. Able to demonstrate the knowledge, skills, behaviors, and personal characteristics necessary for processing confidential information.
4. Must have excellent telephone communication skills.
5. The following factors are important to successful performance in this position:
   1. Problem solving
   2. Analytical ability
   3. Communication skills
   4. Interpersonal skills
   5. Dexterity
6. Able to deal with the public in a professional, polite and confidential manner.