Medical Office Manager - Greater St. Louis Area

Medical Office Manager Position

Are you passionate about helping others?

Do you enjoy leading others?

Are you energetic and strive to learn new things?

If so, we have an exciting opportunity for you!

Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 100+ physicians, in 35+ locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier.

Summary: 

The Office Manager Provides overall direction for all activities related to administration, operations, personnel, facility, office management, and safety at a practice with more than 2 providers.  The Office Manager is responsible for development and implementation of annual budgets and goals in each of these areas.  Ensures increasing levels of customer/patient /employee satisfaction while improving efficiency.  This position works closely with all members of the management team and others to ensure that his/her responsibilities are effectively and consistently executed.  Adheres to all Esse Health policies and procedures. Directly supervises the practice administrative and clinical staff.

Opportunity: 

• Full-time opening  
• No weekends or holidays 
• Outpatient clinical practice
• Benefit eligible

Day-to-Day:

• Responsible for and oversees the delivery of care to all patients within the practice.
• Uses independent judgment to lead the practice toward its goals, integrating corporate objectives into the business plan when applicable.
• Supervises all employees within the practice and is accountable for their overall performance and direction.
• Manages all financial transactions including supply purchases, accounts payable, and credit card usage.
• Schedules and leads monthly financial review meetings with physicians.
• Oversees all business and payer metrics relevant to the practice.
• Leads employee relations initiatives through effective communication, coaching, and development.
• Implements HR policies consistently and fairly, ensuring compliance with federal and state regulations while aligning with organizational culture.
• Manages compliance, safety, and OSHA requirements for the office, and ensures HIPAA regulations are followed.
• Sets meaningful goals for staff and motivates the team to achieve them.
• Ensures timely completion of annual employee performance reviews.
• Develops and monitors the practice's annual budgets.
• Assists with interviewing, hiring, onboarding, and other employee relations functions.
• Handles patient complaints and escalations according to protocol.
• Attends required meetings and communicates key messages from meetings to providers and staff as appropriate.

Who we are seeking (preferred):

• Bachelor's degree preferred
• Three to five years previous medical office management experience  
• Demonstrates strong business acumen and the ability to lead and influence others.
• Proven leadership skills and the ability to achieve results through team collaboration.
• Effective at organizing and managing multiple priorities.
• Excellent oral and written communication skills.
• Proficient in the use of technology; EMR experience (NextGen) preferred.

What We Offer:

• Physician-led, supportive practice environment
• Full time benefits package
• • Available benefits: Medical, Dental, Vision, Life, Long/Short Term Disability, Health Savings Account/Flexible Spending Account, Fraud Protection, Legal, Pet and other miscellaneous
• Generous PTO policy + 9 paid holidays
• 401k match + profit sharing
• Tuition reimbursement
• Wellness program
• Opportunities for professional growth and mentorship
• Emphasis on work-life balance

EOE