The Medical Office Front Desk role is essential in managing daily operations within a small outpatient specialty clinic. This position involves overseeing patient interactions, coordinating appointments, and ensuring accurate medical record management while providing excellent customer service. Reporting directly to the Medical Director, the role supports a tight-knit administrative team of 1-3 members without any travel requirements.
Responsibilities
- Manage patient check-in and check-out processes efficiently
- Schedule and confirm patient appointments accurately
- Verify patient insurance information
- Maintain and update electronic medical records
- Deliver professional customer service and handle inquiries
- Manage front desk phone calls promptly and courteously
- Send appointment reminders to patients
- Oversee overall front desk operations and communication
Required Qualifications
- Minimum 1 year experience in medical office administration
- High school diploma or equivalent
- Proficient with Electronic Health Records (EHR) systems
- Skilled in appointment scheduling
- Strong customer service abilities
- Effective communication skills