Position Summary:
The Medical Office Coordinator oversees the daily administrative operations of a healthcare facility. This role ensures efficient office workflow, supports staff, coordinates patient services, and maintains high standards of organization and patient care.
Key Responsibilities:
- Manage daily front office operations and ensure smooth workflow
- Supervise and support reception and administrative staff
- Coordinate patient scheduling and optimize appointment flow
- Handle patient inquiries, concerns, and service issues professionally
- Verify insurance, billing processes, and patient accounts
- Maintain accurate medical records and ensure proper documentation
- Ensure compliance with healthcare regulations, including HIPAA
- Assist with staff training, scheduling, and performance support
- Communicate with healthcare providers to ensure efficient patient care
- Assist providers and patients with billing related documentation and insurance reimbursement processes
- Answer phone calls, take messages, and direct inquiries appropriately
- Schedule, confirm, and reschedule patient appointments
- Verify patient information, insurance details, and update records
- Potentially grow into Office or Assistance Practice Manager
Qualifications:
- High school diploma or equivalent (required); associate or bachelor’s degree (preferred)
- Previous experience in a medical office or healthcare administration
- Experience in a supervisory or leadership role (preferred)
- Knowledge of medical terminology and office procedures
- Familiarity with EHR/EMR systems and medical billing
- Strong leadership, communication, and organizational skills
- Bilingual preferred