Location: Naval Health Clinic (NHC) – Charleston, South Carolina (Navy Medical Readiness Training Command, Charleston, South Carolina)
Position: Full Time
QUALIFICATIONS:
Provides clerical/administrative support in wards, clinics, or other clinical departments of a medical treatment facility.
Mandatory knowledge and skills.
- A fully qualified typist with a minimum of 50WPM is required.
- General medical ethics, telephone etiquette, excellent communications and customer service skills.
- General office administrative and clerical skills to perform receptionist duties and answer telephones.
- Ability to communicate effectively, both orally and in writing.
Education & Experience.
- High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.
- At least 6 months of experience in an office setting.
Work Environment / Physical Requirements.
The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.
UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES: None.
- Armed Forces Health Longitudinal Technology Application (AHLTA)
- Composite Health Care Systems (CHCS) and/or MHS GENESIS
- Defense Enrollment Eligibility Reporting System (DEERS);
- Military Filing System - by sponsor social security, terminal digit order, color-coded and blocked filing system.
- Contents of a military medical record, layout, sections, family members prefix designation, forms used in a MTF, and the medical record tracking procedures.
DUTIES & RESPONSIBILITIES:- Greets patients/visitors at a front desk, information center or office setting.
- Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
- Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients, or make referrals to other sections.
- Obtains updates and files medical records as needed.
- Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
- Ensures arrival of medical records prior to appointment(s).
- Initiates and locates patient medical records as needed.
- Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
- Performs other administrative and clerical duties in support of the medical care and operational support.
- Creates appointment schedules and templates in patient appointment computer system.
- Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.