Medical Office Call Center

Medical Office Call Center needs 1 year medical insurance or medical office experience.

Medical Office Call Center requires;

* Computer system experience with data entry and database documentation knowledge.

* Call center or professional office experience.

* Positive and energetic attitude.

* Ability to communicate clearly and confidently.

* Ability to multi-task and manage time effectively.

* Attention to detail, grammar, and spelling accuracy.

Medical Office Call Center duties:

* Responds to Montana member inquiries in a call center environment using standard scripts and procedures.

* Gathers information, assesses caller needs, research and resolves inquiries and documents calls.

* Provides clear and concise information regarding member eligibility status, passport provider change and member benefits.

* Follows documented policies and procedures including call handling and escalations.

* Overall acts as an advocate for the Medicaid members to ensure their needs are met.