Medical Office Assistant

CNA/MOA/MA

Job Summary
Assists physicians, nurses, and other medical staff by performing administrative and clinical duties.

A medical office front desk assistant handles a variety of administrative and customer service tasks, including:

1. Greeting Patients: Checking in patients, verifying personal and insurance details.
2. Scheduling Appointments: Coordinating appointments and sending reminders.
3. Answering Phones: Providing information and directing calls to the right departments.
4. Managing Records: Organizing patient files and maintaining confidentiality.
5. Billing & Insurance: Verifying insurance, collecting payments, and processing claims.
6. Correspondence: Sending appointment reminders and follow-up communication.
7. Coordinating with Staff: Relaying messages between patients and medical professionals.
8. Maintaining Supplies: Ordering office materials and keeping the office stocked.
9. Managing the Waiting Area: Ensuring a clean, comfortable space for patients.
10. Handling Emergencies: Responding to urgent situations calmly and following office protocols.

Strong communication, organization, and attention to detail are essential for this role.

*The company reserves the right to add or change duties at any time.
Job Qualifications
Education: MA/MOA/CNA Certificate/Associate's degree
Experience: Min 1 year of related experience; or equivalent combination of education and experience
Licenses/Certifications: CPR and first aid certification required; certification as a medical assistant (CMA/CNA) preferred
Skills
SpeakingActive listeningSocial perceptivenessMonitoring

We are a General Primary Care Internal Medicine Practice. Ace Medical is located in Rock Hill, South Carolina and serves the residents of Rock Hill, Fort Mill and other towns of York County, South Carolina. We are honored to have many patients travel all the way from Charlotte and even as far as Myrtle Beach to see our doctors.
Our staff is committed to providing you with the best possible medical care with a personal touch. Patients are an integral part of our family and we try our best to make their medical care easy, accessible, and personal.
We also have a state of the art Medical Weight Loss Program in Rock Hill. Ace Medical is the birthplace of the nationally famous SlimPlate System.