GENERAL SUMMARY:
Under direct supervision of leadership, performs a variety of tasks to support clinical workflow.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Complete necessary office tasks such as faxing, filing, sorting, printing, paperwork, mailing letters, etc.
- Receive phone calls from patients, and enter them into Epic in-basket as appropriate
- Schedule appointments
- Call patients for appointment reminder and outreach for tests due
- Act as a runner/courier
- Escort patient to destinations within clinic
- Round in lobby
- Maintain examination/treatment rooms, including room turnover
- Inventory/stocking of supplies and equipment
- Other duties as assigned
Quality Assurance:
- Participate in departmental/divisional Quality Assessment and Quality Improvement Programs
- Comply with all HFHS and departmental specific safety standards
- Maintain compliance with regulatory standards regarding practice, environment, and documentation
- Enter monthly hand-hygiene audit
Other:
- Uphold goals, policies, procedures, and expectations of Henry Ford
- Support the mission, vision, and values of Henry Ford
- Maintain core and applicable specialty competencies as defined by Henry Ford
EDUCATION/EXPERIENCE REQUIRED:
- High school diploma and/or G.E.D. equivalent.
- Basic computer knowledge and keyboarding skills.
- Basic medical terminology knowledge preferred.
CERTIFICATIONS/LICENSURES REQUIRED:
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy
Must practice the customer skills as provided through on-going training and in-services.
PHYSICAL DEMANDS/WORKING CONDITIONS:
Normal office environment with minimal exposure to noise, dust, or extreme
temperatures. Works in a patient care setting with possible exposure to communicable diseases. Manual dexterity required to complete performance of duties. Walks, stands, stoops, and may require some heavy lifting of patients and/or equipment.
Additional Information
- Organization: Henry Ford Medical Group
- Department: Ophthalmology-D'Riv Spr Vsn Ct
- Shift: Day Job
- Union Code: Not Applicable