Medical Interpreter - Bilingual

Medical Interpreter - Bilingual Haitian Creole

Job Type: Full-time - In-person

Schedule: Monday - Friday 8am-4:30pm

Location: New Carlisle Community Health Center

About Us

Health Partners of Western Ohio is an independent, non-profit and community-directed organization. We serve low-income areas and places without access to care. We're led by a volunteer Board of Directors. Most of our board members are also patients.

Our Mission is to eliminate gaps in health outcomes for all members of our community by providing access to quality, affordable, preventive and primary health care.

Join Our Team as a Medical Interpreter

At Health Partners, we are committed to improving the health and well-being of our communities by providing compassionate, patient-centered care. As a Medical Interpreter, you will play a vital role in bridging communication gaps, supporting patients and families, and ensuring equitable access to healthcare services. If you are passionate about helping others, thrive in a collaborative healthcare environment, and value cultural diversity and advocacy, we invite you to join our team and make a meaningful difference in the lives of those we serve every day.

Position Purpose

The Medical Interpreter serves as a key member of the healthcare team by facilitating accurate and effective communication between patients, families, and healthcare providers in both Spanish and English. This position supports patient care through interpretation services, patient advocacy, care coordination, and connection to community resources. The Medical Interpreter helps ensure patients understand their healthcare needs, access available services and benefits, and receive high-quality, culturally responsive care within the Patient-Centered Medical Home model. This role also supports clinical operations through documentation, patient follow-up, and cross-functional assistance as needed to promote positive patient outcomes and an exceptional patient experience.

QUALIFICATIONS:

EDUCATION/CERTIFICATION: High school diploma or equivalent required

REQUIRED KNOWLEDGE: Successful completion of in-house training.

SKILLS/ABILITIES:

1. Must be bilingual (Haitian Creole and English), preferred Associate Degree in Communications, Social Work or a related field, and at least two years of work related experience in social services or medical field.

2. Comprehensive knowledge of all available services provided at Health Partners, community resources, intake and evaluation process, interviewing techniques, managing multiple priorities, effective time management practices, problem solving, managing change and conflict.

3. Communicating effectively in both written and verbal form, interviewing techniques, managing multiple priorities, effective time management practices, problem solving, managing change and conflict.

4. Manage time and deal with multiple priorities, problem solve, exercise sound judgment, define problems/barriers, collect data, establish facts and draw valid conclusions, make decisions, maintain confidentiality, listen well, maintain records and data, use computer and various programs to effectively communicate as necessary.

5. Ability to maintain quality, safety, and/or infection control standards.

6. Ability to maintain calendars and schedule appointments.

7. Individual needs to be compassionate, competent, and assume professional accountability for interactions with consumers, public and staff. In addition, they should be able to function in a team environment, have good work ethics, and a mature understanding of cultural diversity.

8. Knowledge of related accreditation and certification requirements.

BENEFIT OFFERED:

• Paid Time Off (PTO)
• Insurance (Medical, Dental, and Vision)
• Paid Holidays
• 403b Retirement with up to 8% match (starts at 3% and increases with time of service at HPWO)
• Tuition Reimbursement
• Training Opportunities
• Eligible to apply for the Emerging Leaders Program after 1 year of Employment
• Annual Raises and Bonuses
• Employee Assistance Program

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Promotes effective and appropriate use of integrated health services at HPWO as part of a "Patient Centered Medical Home" (PCMH) model of care.
• Providing interpreter services for providers during office visits for medical and/or dental procedures, conducts new patient interviews, and completes patient assessments.
• Respects and maintains patient confidentiality.
• Obtains necessary releases.
• Participates with patients in case conferences/consultations as requested.
• Serves as a community liaison; processes referrals received from health center providers (physicians, nurse-practitioners, dentists and other center providers) to other agencies, services or programs, provides assistance in gaining access to essential community resources. When necessary, the advocate will meet with consumer to facilitate access to their resources.
• Assists providers (physicians, nurse-practitioners and dentists) with patients presenting in an urgent or crisis situation by facilitating appropriate referrals.
• Communicates in a clear, concise, and timely manner with center providers (physician/nurse practitioner/dentists) and other appropriate personnel regarding patient status.
• Assists patients in applying for patient assistance prescriptions.
• Assists patients with various financial aid applications (Medicaid, Medicare, etc.).
• Maintains thorough written documentation on patient records, all services and interactions provided to consumers. This includes meeting of any necessary deadlines in completing work due.
• Performs in accordance with HPWO policies, as well as social work standards and ethics.
• Contributes to quality improvement activities of the center.
• Cross-trained to perform receptionist responsibilities related to the clinical team.
• Follows all protocols, HIPAA, OSHA, safety, infection control, and biohazard standards while performing all duties.
• Assists team with patient follow-up to reach quality measures.
• Attends and participates in staff meetings.
• Accompany providers and or staff to remote locations, if needed only.

WORK ENVIRONMENT:

Work is primarily sedentary, demanding sitting, walking, lifting, and bending. Those physical movements and the degree of mobility, manual dexterity, and hand-eye coordination commonly associated with duties in an office setting will be performed repetitively. This also includes bending, twisting, reaching, lifting, pulling, pushing, and walking. The ability to distinguish letters and symbols and utilize telephones, computer terminals, fax machines, and copiers is required. The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Working under stressful conditions, as well as irregular hours, may be required.