Patient Registration / Front Office

Location: Tulsa, OK
Employment Type: Full-Time
Schedule: Monday–Friday 8am-5pm

Position Summary

We are seeking a friendly, professional, and organized Patient Registration / Front Office Associate to join a busy women’s healthcare practice. This position will be responsible for providing excellent customer service while assisting patients with the check-in and check-out process, scheduling, payments, and front office administrative duties.

The ideal candidate will be comfortable working in a fast-paced medical office, handling multiple tasks at once, and communicating professionally with patients and staff.

Key Responsibilities

• Welcome patients and visitors in a friendly and professional manner.
• Assist patients with check-in and check-out procedures.
• Review upcoming appointments and verify required paperwork and insurance information.
• Collect and scan/copy patient identification and insurance information.
• Collect copayments, coinsurance, and outstanding balances.
• Update patient information and maintain accurate records.
• Notify medical staff when patients are ready for their appointment.
• Answer phones and assist with patient questions and concerns.
• Schedule follow-up appointments and provide appointment reminders.
• Maintain patient confidentiality and follow HIPAA and compliance guidelines.
• Keep the reception area clean, organized, and welcoming.
• Request office supplies as needed.
• Assist with other front office duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous office, customer service, or healthcare experience preferred.
• Medical office or medical training experience is a plus.
• Basic computer and typing skills.
• Ability to learn and use medical software systems.
• Strong communication and interpersonal skills.
• Professional, friendly, and patient-focused demeanor.
• Ability to remain calm and courteous when handling patient concerns.
• Strong attention to detail and organizational skills.
• Ability to multitask effectively in a busy environment.

Physical Requirements

• Ability to stand and sit for extended periods.
• Ability to walk, bend, stoop, squat, and reach as needed.
• Ability to occasionally lift or maneuver up to 20 pounds.
• Evening and/or weekend hours may occasionally be required based on business needs.

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