Medical Front Office Support

About Us

At [CURTIS V. COOPER PRIMARY HEALTH CARE], we are committed to providing exceptional patient care and maintaining a welcoming, efficient, and professional medical office environment. We are seeking a dedicated and experienced Full-time Medical Front Office Support professional to join our dynamic team.

Job Overview

As a Medical Front Office Support team member, you will be the first point of contact for our patients and play a crucial role in ensuring smooth operations of our medical practice. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare setting.

Key Responsibilities

• Patient Reception and Check-in:
  • Greet patients warmly and professionally upon arrival
  • Verify patient information and update records as necessary
  • Collect and process patient co-payments and outstanding balances
  • Ensure completion of required forms and documentation
  • Direct patients to appropriate waiting areas
• Appointment Scheduling and Management:
  • Schedule, reschedule, and cancel appointments using our practice management software
  • Manage and optimize provider schedules to maximize efficiency
  • Send appointment reminders and follow up with patients as needed
  • Handle patient inquiries regarding appointment availability and scheduling
• Phone and Communication Management:
  • Answer incoming phone calls promptly and professionally
  • Triage calls and direct them to appropriate staff members or departments
  • Take accurate messages and ensure timely follow-up
  • Respond to patient inquiries and provide general information about our services
• Insurance Verification and Billing Support:
  • Verify patient insurance coverage and benefits prior to appointments
  • Assist patients with understanding their insurance benefits and coverage
  • Collect and update insurance information in the patient management system
  • Support billing staff by providing necessary documentation and information
• Medical Records Management:
  • Maintain accurate and up-to-date patient records in our electronic health record (EHR) system
  • Ensure proper filing and organization of medical records
  • Assist with medical records requests and releases, following HIPAA guidelines
  • Scan and upload documents to patient files as needed
• Office Administration:
  • Maintain a clean and organized front office area
  • Manage office supplies inventory and place orders when necessary
  • Assist with preparing and distributing patient education materials
  • Support other administrative tasks as assigned by office management
• Patient Education