Medical Front Office Specialist
ENT Specialists of North Florida & Meier Plastic Surgery
Location: St. Johns, FL
Hours: Monday - Thursday, 7:30 AM- 4:30 PM, Friday, 7:30 AM – 1:00 PM
Pay: $17.00-$19.00 per hour
Position Summary
ENT Specialists of North Florida and Meier Plastic Surgery are seeking a professional, friendly, and detail-oriented Medical Front Office Specialist to join our team. This role serves as the first point of contact for patients and plays a critical role in creating an exceptional patient experience.
The Medical Front Office Specialist is responsible for patient check-in and check-out, scheduling appointments, answering phones, collecting payments, verifying insurance information, and communicating effectively with patients, providers, and staff. The ideal candidate is organized, customer-service oriented, and thrives in a fast-paced medical office environment.
Essential Duties and Responsibilities
Responsibilities include, but are not limited to:
- Develop and maintain proficiency in the Practice Management System.
- Greet patients courteously and professionally.
- Verify and update patient demographic and insurance information.
- Provide, collect, and review required patient forms and obtain necessary signatures.
- Answer incoming phone calls promptly and assist patients with scheduling, questions, and requests.
- Schedule, reschedule, and confirm patient appointments.
- Perform patient check-in and check-out processes accurately.
- Collect copays, balances, and other patient payments in accordance with office policies.
- Verify insurance eligibility and obtain authorizations and referrals as required.
- Assist with scanning, filing, data entry, photocopying, and other administrative tasks.
- Address patient concerns professionally and escalate issues when appropriate.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Collaborate with providers and staff to ensure efficient daily operations.
Qualifications
Preferred Experience
- Previous medical front office, medical receptionist, or healthcare customer service experience preferred.
- Experience with insurance verification, referrals, and prior authorizations preferred.
- Familiarity with electronic medical records (EMR) and practice management software preferred.
- Understanding of PPO, HMO, Medicare, and commercial insurance plans.
Knowledge, Skills, and Abilities
- Strong customer service and interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to multitask in a busy clinical environment.
- Strong organizational skills and attention to detail.
- Ability to maintain professionalism and confidentiality.
- Proficiency with computers, Microsoft Office, and office equipment.
- Ability to work independently and as part of a team.
Key Competencies
- Customer Service Excellence
- Communication Skills
- Attention to Detail
- Problem Solving
- Adaptability
- Teamwork
- Professionalism
- Integrity
- Confidentiality
- Accountability
- Willingness to Learn and Grow
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k)
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Paid Time Off (PTO)
Education:
- High school or equivalent (Preferred)
Experience:
- EMR Systems - Athena: 1 year (Preferred)
- Medical Receptionist: 1 year (Preferred)
- Insurance Verification: 1 year (Preferred)
- Obtaining Insurance Authorization: 1 year (Preferred)
- Check Patients In/Out: 1 year (Preferred)
Work Location: 75 Jaidev Rd, Suite 200, St. Johns, FL 32259