Job description
We're not looking for just anyone. We're looking for an exceptional Medical Front Desk Professional who is passionate about providing outstanding patient care and creating an amazing first impression for every patient who walks through our doors. Some of the qualities of who we are looking for?
Honest, confident, and comfortable discussing payments and insurance responsibilities
A self-starter who can work independently while contributing positively to a team
Friendly, dependable, and someone patients and coworkers can count on
Committed to personal growth and building a long-term career
Highly organized, professional, and detail-oriented
Motivated to bring your best attitude and energy every day
You will be responsible for providing clerical and phone support for our Podiatry practice. We are looking for a self-starter who is a positive team player, with excellent customer service skills, strong insurance verification background, collections and an upbeat positive attitude. You will support doctors and patients through a variety of tasks related to patient care management, organization and communication.
Responsibilities
- Greet and welcome guests as soon as they arrive at the office
- Answering multiple phone lines, directed calls, managed and maintained the office voicemails
- Data entry of new patient demographic information, past medical history, etc. into EHR
- Check in and check out the patient through the office EMR system (ModMed)
- Strong knowledge of insurance eligibility, authorizations, copays, co-insurance, deductibles and self-pay pricing
- Have knowledge of the insurances accepted in the office
- Collect copays and deductibles at the time of service and balance at the end of the visit
- Call patient to schedule appts when needed for follow up
- Scan, update information into patient information
- Assist doctor and back office as needed
- Provide basic and accurate information in-person and via phone/email
- Perform other clerical receptionist duties such as filing, photocopying, and faxing
Skills:
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Strong experience in insurance authorizations, benefits and eligibility
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize task
Experience:
- Medical Receptionist Customer service: 1 year (Preferred)
- Medical Terminology: 1 year (Preferred)
- Podiatry: 1 year (Preferred)
- Knowledge in ModMed EMR is a plus
Work Location: One location (Not Remote)
Job Type: Full-time