Position Title: Medical Front Desk Receptionist / Patient Experience Expert
Start Date: ASAP
Contract (potential to become permanent based on performance)
Location: Oakland Park, FL 33334
Schedule: Schedule: M 7:45a-2p (can park onsite), Tu-F 7:45a - 5p (must park offsite; shuttle will take them to/from clinic)
- The company provides lunch for all staff members from Tuesday-Friday, so no need to bring lunch unless you prefer to.
Hourly Rate: $22 per hour
Attire: Your dress attire should adhere to company policy dress code which is royal blue-colored scrubs. If you don’t have royal blue-colored scrubs wear any color scrubs until your company bought uniform scrubs come in.
Job Duties:
The Patient Experience Expert I (Front Desk Receptionist) is to provide a welcoming first point of contact and ensure accurate patient registration, scheduling, and communication so that patients experience timely, respectful and coordinated access to care.
- Provide professional, confidential assistance to patients
- Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.
- Verify and updated patient insurance information and eligibility during check-in
- Accurately explaining billing policies, insurance coverage and patient financial responsibilities.
- Ensures compliance with federal and state billing regulations and clinic policies
- Collaborate with Revenue Cycle Management (RCM) Team to resolve discrepancies and ensure payments are posted accurately.
- Schedule and confirm patient appointments, managing any necessary follow-up for missing payments.
- Respond to patient inquiries regarding billing, insurance and payment in a timely manner.
- Assist with other front desk duties including answering phones and managing patient paperwork.
Must Haves: High school diploma or GED equivalent
- 1–2 years of experience in medical receptionist/patient scheduling
- 1–2 years of experience working with EMR systems (ECW preferred)
- 1–2 years of customer service experience
- Background check is required
- Drug screening is required
- Education verification is required to go perm