The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced podiatry practice. This position primarily supports front desk operations, including patient registration, scheduling, insurance verification, and customer service, while also offering the opportunity to cross-train in clinical Medical Assistant duties as needed.
Essential Functions/Responsibilities (Other duties may be assigned.)
- Greet patients upon arrival and provide exceptional customer service
- Answer incoming calls, transfer calls, and respond to patient inquiries
- Schedule appointments and manage multiple provider calendars
- Register new patients and update demographic and insurance information
- Verify insurance eligibility, referrals, and authorizations
- Collect copays, deductibles, balances, and OTC payments
- Maintain patient records through scanning, faxing, and data entry
- Monitor patient flow and communicate delays to patients and providers
- Prepare daily reports, deposit slips, and financial documentation
- Review billing claims and denials; obtain additional information as needed
- Track orthotics and contact patients for follow-up appointments
- Support additional administrative and operational tasks as needed
- Cross-train to assist with basic clinical duties and provide coverage when needed
Required Skills & Experience
- High School Diploma or GED required
- 2+ years of medical front desk or medical office experience preferred
- Knowledge of insurance verification, referrals, authorizations, medical terminology, and CPT/ICD coding preferred
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- Comfortable working in a fast-paced environment
- Willingness to learn clinical Medical Assistant responsibilities through cross-training
- Ability to maintain HIPAA compliance and patient confidentiality
- Team-oriented with a positive attitude and willingness to help wherever needed
- Proficient with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems
Benefits Offered
- Health Insurance (Single & Family plans available)
- Life Insurance
- Disability Insurance
- 401(k) plan with Company Match
- Employee Discount Program
- Paid Time Off
- Paid Holidays
Physical Requirements:
The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:
Sit, talk, hear, and use hands to write, type, or operate office equipment
Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell
Perform repetitive motions, including reaching overhead and typing
Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds
Maintain peripheral vision, depth perception, and focus adjustments