Join a Growing Mental Health Practice
HIAAH is a multi-state behavioral health group practice with over 60 providers across 7 states. We are seeking a dependable and detail-oriented Medical Front Desk / Patient Access Coordinator to support scheduling, patient access, and front desk operations.
This role plays a key part in ensuring patients are scheduled efficiently and that all intake information is accurate and complete from the start.
What You’ll Do
- Answer incoming patient calls and assist with scheduling
- Schedule new and returning patient appointments
- Collect and verify patient demographics and insurance information
- Ensure all patient information is accurate and complete at intake
- Confirm active insurance and identify potential issues before visits
- Manage cancellations, reschedules, and confirmations
- Coordinate provider schedules across multiple locations
- Support in-person patient check-in when needed
- Maintain accurate records in EHR systems
What Makes This Role Important
This role directly impacts billing accuracy and revenue by ensuring that patient information, scheduling, and intake are completed correctly the first time. Errors at this stage can lead to claim denials and delays.
What We’re Looking For
- 1+ year experience in medical front desk, scheduling, or healthcare admin
- Strong communication and multitasking skills
- High attention to detail and reliability
- Comfortable working in a fast-paced environment
Preferred:
- Mental health or medical office experience
- Spanish-speaking preferred; Arabic a strong plus
Schedule & Compensation
- Part-Time
- 10-25 hours per week
- $20–$27/hour (based on experience)
About
Here at HIAAH, we emphasize compassion, empathy, and kindness toward our clients. We are committed to creating a secure and nurturing environment where they feel comfortable and supported as they work toward healing and recovery.
The Vision
Our vision is to be the leading provider of mental healthcare services in our community, recognized for our commitment to excellence in care, innovation in treatment, and advocacy for mental health awareness. We envision a future where mental health is treated equally as physical health and individuals have access to comprehensive, compassionate care that addresses their unique needs and challenges. We strive to create a culture of healing and hope where our clients can achieve their full potential and lead fulfilling lives
Our Values
At our core, we prioritize both personal and professional development and aim to foster a culture of learning, innovation, and ongoing improvement across all areas of our work. The values we hold dear have a significant impact on our achievements and, more importantly, on the mental well-being of those we serve.
Compassion
We approach our clients with empathy, understanding, and kindness, and strive to create a safe and supportive environment for them to heal.
Excellence
We are committed to providing the highest quality of care through evidence-based practices and the latest research, and are dedicated to ongoing education and professional development.
Collaboration
We believe in working together with our clients, their families, and other healthcare professionals to ensure the best possible outcomes for our clients.
Respect
We treat everyone with dignity, respect, and cultural sensitivity, and value the unique strengths and perspectives of each individual.
Integrity
We are honest, ethical, and transparent in all of our interactions, and are committed to upholding the highest standards of professionalism.
Advocacy
We advocate for the rights and needs of our clients and strive to raise awareness about mental health issues and reduce stigma in our community.