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Medical Equipment Driver & Customer Service Representative

Westaff

Helena, MT

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JOB DETAILS
SALARY
$17–$19 Per Hour
JOB TYPE
Full-time
SKILLS
Background Investigation, Billing, Cargo/Freight, Copying Machines, Corporate Policies, Customer Support/Service, Data Entry, Delivery Driving, Driver's License, Equipment Maintenance/Repair, Fax Machines, Government Regulations, Healthcare, Housekeeping/Cleaning, Identify Issues, Loading/Unloading, Mathematics, Medicaid, Medical Equipment, Medical Terminology, Medicare, Microsoft Excel, Microsoft Outlook, Microsoft Word, OSHA, Office Equipment, On Call, Patient Care, Patient Education, Physical Demands, Printers, Printing, Reporting Skills, Safety Equipment, Safety/Work Safety, Tablet PC, Team Player, Telephone Skills, Testing, Time Management, Travel Industry, Writing Skills
LOCATION
Helena, MT
POSTED
11 days ago

Westaff is hiring a Medical Equipment Driver & Customer Service Representative for a local healthcare company to roll through Helena, MT with compassion and reliability!

 

 

Schedule: M-F, 8am-5pm, on call every other week

Term: Permanent

Pay: $17-$19/hour DOE

 

Notes:

- NOT a VA location

- Area coverage: Mainly Helena and surrounding areas. May drive up to 1.5 hours away from Helena.

 

Responsibilities:

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Adheres to company policies and procedures in regards to using personnel protective safety equipment

  • Assists with updating respiratory grid

  • Available for on-call assignments as needed

  • Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.

  • Coordinates verification of Medicare, Medicaid, and private insurance coverage information

  • Delivers, sets up and maintains equipment at the delivery address using company vehicle

  • Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations

  •  Educates the patient and/or caregiver on the safe use and maintenance of the delivered items

  • Maintains assigned company vehicle in a clean and safe working condition

  • Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork

  • Prepares CMNs/SOPs for Sales Reps and documents on tracking log

  • Prepares complete and accurate files for Billing Department

  • Prepares tickets for daily routes

  • Provides service for walk-in patients

  • Travel via company vehicle to patient’s homes for set-ups and reoccurring delivery

 

Qualifications:

Employment is contingent on

  • Background investigation (company-wide)
  • Drug screen (when applicable for the position)
  • Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

 

Education and/or Experience

  • High school diploma or GED equivalent required
  • Experience with medical equipment preferred
  • One year of related work experience preferred
  • Medical terminology preferred

 

Skills and Competencies

  • Accurately perform simple mathematical calculation

  • Maintain confidentiality, discretion and caution when handling sensitive information

  • Work independently and as part of a team
  • Microsoft applications; Outlook, Word and Excel
  • Office equipment; fax machine, copier, printer, phone and computer and/or tablet
  • Mechanically inclined for the repair and troubleshooting of equipment
  • Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo
  • Understands use of all applicable home respiratory equipment and supplies
  • Ability to write up reports (as seen in positions that install services or products in customer homes)

 

Physical Demands

  • Lift and carry office equipment at times
  • Requires sitting, walking, standing, talking and listening
  • Requires close vision to small print on computer and/or tablet and paperwork
  • Requires lifting (minimum of 65 pounds) and transporting of patient equipment
  • Requires contact with patients and equipment with potential exposure to contagious pathogens
  • Requires driving a company vehicle for the majority of the workday
  • Required to comply with company Respiratory Protection & N95 Mask Fit Testing Policy
    • Medical Evaluation and Fit Testing Compliance in a timely manner 
    • Annual Recertification 
    • Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines

 

Veterans & Military encouraged to apply!

 
Bring smiles and medical gear — apply now!

About the Company

W

Westaff

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