Medical Center Representative

Medical Center Representative

Albany, GA

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• Job Number: 33800

• Location: Phoebe North Campus

• Address:

2000 Palmyra Rd

Albany,

GA

• Postal Code: 31701

• Shift: Days (United States of America)

• Job Type: Full time

Medical Center Representative

Location: Albany, GA Job ID: 33800

Description - External

JOB SUMMARY

• Screens and refers all incoming calls and customers and or patients
• Manages customer and or patient flow
• Maintains current medical records
• Files secondary insurance
• Enters charges and payments
• Files secondary insurance, workers compensation claims, and corporate services claims
• Pursues collections daily
• Investigates patient billing inquiries
• Orders supplies and prepares mandatory computer generated reports
• Performs business office functions within a medical clinic related to appointment scheduling, registration, claims management, cash collection, and medical records maintenance
• During times of high patient volume and/or to assist with coverage, may be asked to float to other PPG clinics

GENERAL REQUIREMENTS

• Adheres to the hospital and departmental attendance and punctuality guidelines
• Performs all job responsibilities in alignment with the core values, mission and vision of the organization
• Performs other duties as required and completes all job functions as per departmental policies and procedures
• Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time
• Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age-specific customer service skills

WORKING CONDITIONS

• General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels
• May be exposed to high noise levels and bright lights
• May be exposed to limited hazardous substances or body fluids, or infectious organisms
• May be required to change from one task to another of different nature without loss of efficiency or composure
• Periods of high stress and fluctuating workloads may occur
• May be scheduled as needed including overtime

Qualifications - External

EDUCATION REQUIREMENTS

• High School Diploma or GED (Required)

EXPERIENCE REQUIREMENTS

• 1 year of medical office experience is required (Preferred)
• 1 year experience with CPT and ICD-9 insurance coding (Preferred)
• 1 year of customer service experience (Required)

CERTIFICATIONS AND LICENSURES

• No Certifications are Required or Preferred

GENERAL SKILLS

• Organizational Skills
• Communication Skills
• Interpersonal Skills
• Customer Relations
• Mathematical
• Grammar / Spelling
• Read / Comprehend Written Instructions
• Follow Verbal Instructions
• Basic Computer Skills
• General Clerical Skills
• Motivational skills
• Self-starter

PHYSICAL REQUIREMENTS

• Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
• Have good manual dexterity and eye-hand-foot coordination
• Ability to perform repetitive tasks/motion

PHYSICAL DEMANDS

• Standing - Frequently within shift (34-66%)
• Walking - Frequently within shift (34-66%)
• Sitting - Continuously within shift (67-100%)
• Climbing - Occasionally within shift (1-33%)
• Bending/Stooping - Occasionally within shift (1-33%)
• Twist at waist - Occasionally within shift (1-33%)
• Pushing/Pulling - Occasionally within shift (1-33%)
• Reaching above shoulder - Occasionally within shift (1-33%)

Job Description URL

www.phoebehealth.com/JobDescriptions/MedicalCenterRep-88240-04-19-23.pdf

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