Medical Case Manager

JOB DESCRIPTION

Position will provide a wide range of case management services for people infected with HIV. Serves as an advocate for the client and their family. Will promote available services for the client within the agency and will refer the client for services outside the agency. Assists Regional Coordinator in developing coalitions and consortiums to enhance the continuum of care for clients.

POSITION DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Provides a range of client-centered services that link client with health care, psychosocial and other services to insure timely, coordinated access to appropriate levels of health and supportive services, continuity of care, and on-going assessment of the client's needs. Case Management provides initial comprehensive assessment of the clients needs and personal support systems; development of a comprehensive, individualized service plan; coordination of the services required to implement the plan; and periodic evaluation and revision of the plan as necessary over the life of the client. May also include client specific advocacy and/or review of utilization of services.
• Prepares confidential and non-confidential correspondence in a professional style and format.
• Inputs data into databases correctly and within designated time frame.
• Makes appointments and referrals for clients as needed.
• Maintains effective filing system and files necessary information in a timely manner.
• Complies with TDH standards for charting and case management
• Records client sensitive information using approved methods.
• Assists supervisor in preparing programmatic reports in an accurate and timely manner.
• Communicates readily with Supervisor on programmatic, agency interpersonal and significant client information.
• Communicates with all community members: such as clients, general public, and other services providers in a friendly, cooperative and professional manner to ensure non-duplication of services.
• Prepares monthly reports in a timely manner as requested by supervisor.
• Prepares time reports and mileage accurately and on time.
• Serves as an advocate for the clients at all times, avoids derogatory and/or inappropriate remarks regarding clients.
• Jointly develops treatment plans with clients to ensure client needs are met.
• Ensures that all services given to clients are based on client eligibility guidelines.
• Medical Case Manager shall also ensure that all objectives within the Administrative folder are followed.
• Must be familiar with the contents of the Administrative folder.
• Must be familiar with Performance Measures, objectives and grant requirements set in Administrative folder.
• Must be familiar with all currently approved service caps.
• Makes referrals to social service agencies that provide services not obtainable from Special Health Resources.
• Ensures that all clients have accurate and up to date consents and forms in charts.
• Must be familiar with all complaint procedures.
• Must be familiar with ALL procedures and forms in the HOPWA manual and have all forms accurately filled out.
• Conducts self in a manner consistent with professional standards.
• Adheres to all Agency Personnel and Program policies.
• Other duties as assigned by supervisor

JOB REQUIREMENTS:

• Requires valid Texas Driver's License, appropriate driving record and auto liability insurance that meets the minimum required by the State of Texas Statues.
• Minimum B.A. required and 2 years experience in social services or equivalent
• Excellent computer skills required.
• Mental and physical health sufficient to meet the demands of the position.
• SKILLS REQUIRED
• Good multi-tasking ability.
• Good written and oral communication skills
• Computer literacy
• Able to schedule work activities according to priority. (Strategic planner)
• Ability to complete documentation in legible and professional manner (All interaction with clients)
• Needs to be familiar with community resources and be able to direct persons to the appropriate services. (Networking skills)
• Must be able to make independent day-to-day decisions.
• Needs to be solution-based person with strong problem solving ability.
• Must work as a team player with other staff.
• Must take direction in a professional manner
• Must have the ability to maintain the maximum level of confidentiality.
• Ability to make sound judgment calls in crisis situations.
• Appreciation for diversity