Description:
Immediate need for a Customer Accounts Specialist-Medical Billing Position
(VAD Patient Collections)
located 100% onsite in Lake Mary, FL
- : $$$$/hr | : $$$$/hr
- No remote, hybrid, or part-time candidates will be considered.
- Daytime hours: Monday-Friday
- Start Date: ASAP, pending successful completion of screenings
Please review the attached full Job Description for full job details
VAD Patient Collections-
Position Overview:
This role is part of our Revenue Cycle Management team.
Associate will mainly be reviewing patient accounts, verifying balances, reviewing patient statements & EOB's and dealing with patient collections.
For reference, the primary responsibilities for these positions would include:
- Patient statement review; Reviewing the statement of account, including EOB, checking for accuracy, entering information.
- Patient Collections to CCS review-
- Patient credit balance review
- Phone queue assistance, including outbound and inbound calls. Within the Patient Collections, most calls will be outbound.
- Handling inbound calls related to billing statement inquiries
- Following up on outstanding patient balances
- Interpreting EOBs (Explanation of Benefits)
- Resolving unpaid accounts efficiently while meeting quality and productivity standards
Required Skills:
- Strong medical billing and insurance knowledge
- Experience with customer service/collections in a healthcare setting
- Ability to interpret EOBs
- Must have previous experience working in a billing/customer service call que.
- Excellent communication and problem-solving skills
- Please pre screen candidates for the required skills and ensure they are prepared for interview questions.
Enable Skills-Based Hiring No Start Time (AM/PM)
Additional Details
- Start Time (AM/PM) : Daytime Schedule Mon-Friday
- End Time (AM/PM) : Daytime Schedule Mon-Friday
- Category : Admin/Office
- Date of Manager Spotlight Call or Exception Reason : N/A Repeat role