Highlights
This position plays an essential role in delivering high-quality patient care while supporting physicians and advanced practice providers in a fast-paced outpatient setting. Medical Assistants (MA) in the medical office setting supports providers by delivering direct and indirect patient care in a professional, courteous, and efficient manner.
Numbers & Facts
| Location | St Louis |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1986 |
| Website | https://www.mercy.net/ |
Description
Find your calling at Mercy!
Medical Assistants (MA) in the medical office setting supports providers by delivering direct and indirect patient care in a professional, courteous, and efficient manner. The MA may assist with clinical procedures, maintains accurate documentation, and provides administrative support to ensure smooth daily operations. The MA functions within their defined scope of practice (based on office type clinic/HOD), under supervision, and in alignment with Mercy's mission and standards of care.
Position Details:
Medical Assistant - Women's Health Clinic
Mercy Clinic Women's Health - Medical Tower B
621 S. New Ballas Road, Tower B, Suite 5015, St. Louis, MO
Full-Time | 40 Hours Weekly
Overview
Mercy Clinic Women's Health at Medical Tower B is seeking a compassionate, detail-oriented Medical Assistant to join our Women's Health team. This position plays an essential role in delivering high-quality patient care while supporting physicians and advanced practice providers in a fast-paced outpatient setting.
The ideal candidate is committed to providing exceptional patient experiences, maintaining clinical excellence, and supporting women throughout all stages of life. As part of Mercy, you will uphold our mission of caring for the sick and suffering with compassion, dignity, respect, and excellence.
Key Responsibilities
Clinical Duties
- Room patients and obtain vital signs, medical histories, and current health information
- Assist physicians and advanced practice providers with examinations and in-office procedures
- Perform EKGs and point-of-care testing as needed
- Administer injections and medications according to provider orders and clinic protocols
- Complete medication reconciliation and update patient records
- Perform phlebotomy as applicable
- Prepare, clean, and maintain instruments and clinical equipment
- Stock and organize exam rooms to ensure readiness for patient care
- Enter diagnostic, laboratory, imaging, and ancillary service orders
- Maintain accurate and timely electronic medical record documentation
- Communicate patient concerns, test results, and clinical updates to providers
Administrative Duties
- Schedule patient appointments and coordinate follow-up care
- Manage patient messages and assist with prescription refill requests
- Process referrals and coordinate specialty care appointments
- Complete insurance prior authorizations and precertifications
- Assist with medical record requests and releases
- Support patient flow and clinic efficiency through effective coordination with providers and staff
Patient Care & Education
- Provide patient education regarding medications, procedures, preventive care, and treatment plans according to clinic policies
- Establish positive relationships with patients through compassionate and professional communication
- Promote patient comfort, privacy, and confidentiality
- Demonstrate understanding and sensitivity to the diverse needs of the populations served
Compliance & Quality
- Follow HIPAA regulations and Mercy confidentiality policies
- Maintain compliance with OSHA standards and infection prevention practices
- Adhere to PPE, Quality, and Safety policies
- Support continuous quality improvement initiatives within the clinic
- Assist with Medical Assistant competency reviews when a Lead MA is unavailable
- Maintain required certifications and competencies
Qualifications
Required
- High School Diploma or GED
- Strong interpersonal, communication, and organizational skills
- Ability to work collaboratively in a team-based healthcare environment
- Commitment to providing exceptional patient care and customer service
Preferred
- Graduate of an accredited Medical Assistant program
- Certified Medical Assistant (CMA)
- One year of applicable patient care or medical office experience
- Experience in Women's Health, OB/GYN, or other specialty clinic settings
- Experience with phlebotomy, referrals, prior authorizations, and electronic medical records
Training Requirements
- New hires must successfully complete Mercy's Medical Assistant Clinic Academy training program.
- Medical Assistants advancing through the career ladder must complete required MA competencies.
Why Mercy?
At Mercy, our coworkers are united by a shared mission to provide compassionate care and exceptional service. You'll work alongside dedicated providers and clinical staff committed to improving the health and well-being of women in our community while enjoying opportunities for professional growth and development.
Join Mercy Women's Health and make a meaningful difference in the lives of patients every day.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
About Company
Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 185 years. It began with an Irish woman named Catherine McAuley, who wanted to help the poor women and children of Dublin. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill her dreams. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to poor women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, the first religious order not bound to the rules of the cloister, whose Sisters were free to walk among the poor and visit them in their homes. By the time Catherine died in 1841, there were convents in Ireland and England, and in 1843, the Sisters of Mercy came to the United States. In 1871, they traveled to St. Louis and from there throughout the Midwest, beginning what would, today be known as Mercy.
Mercy, named one of the top five large U.S. health systems in 2018, 2017 and 2016 by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, 800 physician practices and outpatient facilities, 44,000 co-workers and 2,100 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, supply chain organization, ROi, and Mercy Virtual commercially serve providers and patients in more than 20 states coast to coast.
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