As a key member of the care team, this role serves as the first point of contact for patients, supporting physicians and nurses while delivering high-quality patient care and an exceptional patient experience. The ideal candidate has hands-on clinical experience, strong patient care skills, and the ability to thrive in a high-volume medical setting while maintaining professionalism, accuracy, and compassion.

Overview

We are seeking a Medical Assistant II to provide both clinical and administrative support in a fast-paced outpatient healthcare environment. As a key member of the care team, this role serves as the first point of contact for patients, supporting physicians and nurses while delivering high-quality patient care and an exceptional patient experience.

The ideal candidate has hands-on clinical experience, strong patient care skills, and the ability to thrive in a high-volume medical setting while maintaining professionalism, accuracy, and compassion.

Responsibilities

• Greet, prepare, and assist patients during clinic visits.
• Discuss symptoms and gather patient information for documentation.
• Accurately enter patient data into Electronic Medical Record (EMR) systems.
• Obtain and record vital signs.
• Administer injections and medications as permitted by certification and state regulations.
• Perform diagnostic tests and screenings.
• Collect specimens and perform blood draws/phlebotomy procedures.
• Sterilize and clean medical equipment.
• Prepare and maintain examination rooms.
• Collaborate closely with physicians, nurses, and other healthcare professionals.
• Maintain accurate patient records and clinical documentation.
• Support clinic workflow and administrative activities.
• Deliver exceptional customer service to patients and families.
• Follow established clinical, operational, and compliance procedures.

Required Qualifications

• 1-3 years of Medical Assistant experience in a back-office direct patient care setting.
• Successful completion of a Medical Assistant training program or active Medical Assistant certification/registration or 5+ years of relevant experience with provider approval.
• Active Medical Assistant certification or applicable state licensure (RMA/CMA).
• Current CPR certification.
• High School Diploma or equivalent.
• Less than 2 years of professional leadership experience.
• Experience working in a fast-paced, high-volume healthcare environment.
• Experience using Microsoft Outlook and basic computer applications.
• Strong verbal and written communication skills.
• Ability to work effectively as part of a team.
• Willingness to complete required Tuberculosis (TB) screening.
• Passion for delivering exceptional patient experiences and improving healthcare outcomes.

Preferred Qualifications

• Bilingual proficiency (English/Spanish preferred).
• Hands-on professional phlebotomy experience.
• Experience with Electronic Medical Records (EMR).
• Experience with value-based care programs and quality initiatives.
• Knowledge of:
  • HEDIS
  • CPT coding
  • ICD coding
  • CAHPS/HOS patient experience measures
• Medication and vaccine administration experience.
• 1+ years of Medical Assistant experience.
• Active certification or registration through organizations such as:
  • American Association of Medical Assistants (AAMA)
  • National Healthcareer Association (NHA)
  • American Registry of Medical Assistants (ARMA)
  • National Association for Health Professionals (NAHP)
  • American Medical Technologists (AMT)
• Active ARRT/Radiologic Technologist license (if applicable).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.