Medical Assistant Trainer

Position Summary

The MA Training Program Coordinator develops, coordinates, delivers, and evaluates training for Medical Assistants (MAs). This role manages curriculum, clinical instruction, competency validation, training records, clinical partnerships, and quality audits. The coordinator also supports clinic operations by promoting safe, consistent workflows and maintaining current training standards.

Essential Responsibilities

Training Program Management

• Develop, maintain, and update the MA training curriculum, procedures, protocols, and learning materials.

• Coordinate classroom, skills-lab, clinical, and on-the-job training activities.

• Ensure training reflects current policies, technology, scope of practice, workflows, and regulatory requirements.

• Maintain partnerships with clinical leaders, providers, instructors, and training sites.

Instruction and Competency

• Deliver and coordinate instruction in patient flow, rooming, phlebotomy, laboratory equipment, point-of-care testing, vaccine administration and management, procedure setup and assistance, EHR use and documentation, and other applicable MA duties.

• Perform initial and ongoing MA competency assessments.

• Identify skill gaps and provide coaching, remediation, and follow-up training.

• Validate and document successful competency attainment.

• Provide implementation updates and refresher training as needed.

Program Evaluation and Continuous Improvement

• Monitor training completion, competency attainment, retention, and learner satisfaction.

• Collect feedback from trainees, clinic leaders, providers, and patients when appropriate

• Review safety events, workflow changes, and organizational needs.

• Conduct routine MA skills audits and recommend improvements.

• Review and update the curriculum on a defined schedule and whenever requirements change.

Administrative and Operational Support

• Maintain accurate records of training activities, attendance, assessments, competencies, remediation, and completion.

• Support or manage the Vaccines for Children (VFC) program in accordance with applicable standards at multiple sites.

• Conduct clinical supply inventory and ordering.

• Prepare reports and documentation for leadership, audits, and program review.

• Perform other medical office duties as assigned.

Core Competencies

• Clinical instruction and coaching

• Curriculum and program management

• Competency assessment and remediation

• Quality improvement and auditing

• Recordkeeping and regulatory compliance

• Cross-functional communication and partnership

Work Expectations

The coordinator must maintain confidentiality, model professional conduct, follow organizational policies and safety standards, and adapt training priorities to operational and regulatory needs.

• Experienced Medical Assistant with demonstrated proficiency in core clinical and administrative MA functions.

• Proficiency with phlebotomy, laboratory equipment, point-of-care testing, patient rooming and flow, vaccine administration and management, and EHR documentation.

• Relevant subject matter expertise and experience supporting instruction, training, or staff development.

• Experience drafting training procedures, protocols, competency tools, or related instructional materials.

• Ability to supervise learning activities, assess performance, validate competencies, and conduct remediation.

• Strong organizational, communication, documentation, and collaboration skills.