Medical Assistant, Spine and Pain Mangement

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join a collaborative Spine and Pain Management team dedicated to helping patients find relief, restore function, and feel supported throughout their care journey. In this serene suburban setting, our experienced clinicians provide advanced, research-backed surgical and non-surgical spine care for conditions affecting the cervical, thoracic, and lumbar spine.

Our Pain Management Service delivers compassionate, team-based care for patients experiencing acute, chronic, and cancer-related pain. Through a multimodal and multidisciplinary approach, we create personalized treatment plans designed to reduce pain and help patients function as independently as possible.

Why This Role Is Exciting

As a Medical Assistant, you will play an essential role in creating a smooth, welcoming, and efficient experience for patients. You will support providers and care teams with both clinical and administrative needs, help prepare patients for visits, document important health information, and keep patient flow moving throughout the day.

This is a great opportunity for a detail-oriented, compassionate Medical Assistant who enjoys direct patient interaction, teamwork, and making a meaningful difference in a specialty care environment.

What You'll Do

• Welcome and room patients, prepare exam rooms and equipment, and help ensure patients feel informed and comfortable.
• Obtain and document vital signs, height, weight, medical history, and other relevant information in the medical record.
• Support physicians, nurse practitioners, nurses, and other members of the care team to promote efficient, high-quality patient care.
• Explain treatment procedures, medications, diet instructions, and provider guidance while reinforcing patient education.
• Assist with scheduling, patient flow, phone support, insurance forms, and general office responsibilities.
• Collect and prepare laboratory specimens, including blood or tissue samples, and perform phlebotomy if competency is demonstrated.
• Maintain supplies and inventory, including immunizations, while monitoring expiration dates.
• Administer immunizations when applicable and when certification or required experience criteria are met.
• Support quality and safety initiatives, including patient identification standards and hand hygiene.
• Assist with onboarding and day-to-day support for junior Medical Assistants.

Qualifications

What We're Looking For

• High School Diploma or equivalent required; Associate's Degree in Medical Assisting preferred.
• 1-2 years of direct Medical Assistant experience or medical field work required.
• Basic Life Support certification preferred.
• Certified Medical Assistant credential preferred.
• Strong interpersonal and communication skills with a patient-centered approach.
• Ability to prioritize tasks in a busy clinical environment while maintaining accuracy and attention to detail.
• Knowledge of medical terminology, procedures, protocols, and confidentiality requirements.
• Ability to take vital signs, obtain manual blood pressure readings, and collect specimens as appropriate.
• Comfort using electronic health record systems and medical office software.
• Strong time-management, problem-solving, and teamwork skills.

Additional Job Details (if applicable)

Bring Your Skills to a Team That Makes an Impact

If you are looking for a meaningful Medical Assistant role where you can build relationships with patients, support a highly skilled specialty team, and contribute to compassionate, coordinated care, we encourage you to apply.

At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life.

Offerings include:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!

Remote Type

Onsite

Work Location

159 Wells Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$22.00 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.