Medical Assistant RPM Care Support

First Coast Cardiovascular Institute is seeking Medical Assistant for our Jacksonville location. We are dedicated to providing the highest quality cardiovascular care and are looking for an individual that is skilled, motivated and enjoys being part of an excellent team. Medical Assistants are primarily responsible for taking patients back to exam rooms and preparing them for their doctor’s visits. Responsibilities also include EKGs, BP checks and medication reconciliation. Other assignments include stocking rooms, scanning records, preparing/screening telehealth visits etc. We are looking for a team player that makes patients care about their priority with a positive outlook.

WHAT YOU WILL BE DOING:

· Perform outbound and inbound phone-based patient outreach for RPM and chronic cardiovascular care programs

· Monitor and review RPM data (e.g., blood pressure, heart rate, weight) and identify trends or abnormal values

· Escalate clinical concerns to the Advanced Practice Providers (APPs) or physicians per established cardiovascular care protocols

· Educate patients on cardiovascular disease management, medication adherence, lifestyle modifications, and RPM device usage

· Conduct routine follow-ups to assess symptoms, adherence, and care plan effectiveness

· Document all patient interactions, monitoring data, and care coordination activities accurately in the EHR and RPM Platform.

· Collaborate with physicians, APPs, care managers, and quality teams to ensure coordinated care delivery

· Assist with Quality Department programs, including care gap outreach, quality measure support, and data collection

· Provide education and support to caregivers to enhance chronic cardiovascular disease management

· Maintain compliance with HIPAA, RPM billing workflows, and organizational policies

WHAT YOU BRING TO THE TABLE:

· High school diploma or equivalent required

· Completion of an accredited Medical Assistant program required.

· A minimum of 5 years of experience as a medical assistant is required

· Minimum 2-3 years of hands-on experience in a cardiovascular or cardiology care setting (REQUIRED)

· Strong understanding of cardiovascular conditions such as hypertension, heart failure, coronary artery disease, and arrhythmias

· Proficiency with Electronic Health Records (EHR) and telehealth or RPM platforms

· Excellent verbal communication skills with comfort managing high-volume phone outreach

· Knowledge of HIPAA, healthcare compliance, and clinical documentation standards

AS A TEAM MEMBER AT CCC, YOU’LL ENJOY:

• 401(k)
• Dental insurance
• Company Paid Disability Insurance
• Health insurance
• Company Paid Life insurance
• Paid time off
• Vision insurance
• Wellness Program

It is the Policy of CVL / FCCI to ensure equal opportunity to all Team members, applicants or any other covered persons in all employment matters, including but not limited to recruitment, hiring, placement, compensation, benefits, training, promotion, transfer. CVL / CCC does not discriminate against any qualified individual because of actual or perceived race (including traits associated with race, for example, hair texture and protective hairstyles such as braids, locks, and twists), color, creed, religion, age, national origin, ancestry, citizenship status, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, citizenship status, work authorization status.