Medical Assistant REI

Integrated Resources, Inc

Houston, TX

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JOB DETAILS

JOB TYPE

Contractor

SKILLS

Certified Medical Assistant, Communication Skills, Customer Support/Service, English Language, Healthcare, Healthcare Customer Service, Interpersonal Skills, Managed Care, Medical Assistance, Medical Terminology, Multilingual, Office Equipment, Outpatient Care, PC (Personal Computer) Systems, Patient Care, People Management, Presentation/Verbal Skills, Process Management, Schedule Development, Spanish Language, Time Management, Training/Teaching

LOCATION

Houston, TX

POSTED

12 days ago

Job Summary: To provide patient care and excellent customer service in the Texas Children’s healthcare setting. To assist in the coordination of flow and provider schedules to effectively manage patient care. Job Responsibilities: -Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner. -Responds to customer questions with prompt information and service related to appointment status, wait time, or unanticipated problems. -Communicates with patients, staff, and providers regarding patient arrivals, delays, and clinic processes. -Proactively approaches dissatisfied customers and implements customer service recovery measures. -Identifies prolonged wait times for patients in the waiting room and reports to the clinic manager. -Participate in meetings to assist in planning optimal patient flow for each session or day. -Attends staff meetings or signs attendance records and attends mandatory training and development activities as required. -Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities. Required Skills & Experience: -Two (2) years of related experience. -Knowledge of nursing and medical assistant patient care tasks. -Knowledge of managed care processes, appointment scheduling, and medical terminology. -Ability to operate a personal computer and basic patientcare or office equipment. -Ability to demonstrate strong interpersonal and verbal communication skills. -Ability to demonstrate good time management skills. -Ability to demonstrate quick decision making skills and self initiated work behaviors. Preferred Skills & Experience: -Bilingual skills in Spanish and English. -Experience in a healthcare setting or customer service focused industry. -Experience in outpatient clinic operations. -Clinical experience in reproductive health or fertility care.

Medical Assistant REI

Integrated Resources, Inc

Houston, TX

About the Company

Integrated Resources, Inc

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