Medical Assistant REI

Medical Assistant - REI

Location: Houston, TX

Pay Rate: Starting at $26.00/hour

Schedule: Monday-Friday | 8:00 AM-5:00 PM, with rotating weekends and holidays

Department: Reproductive Endocrinology and Infertility (REI)

Dean's Professional Services is seeking an experienced and detail-oriented Medical Assistant - REI to support a leading healthcare organization in Houston, TX. This is an excellent opportunity for a certified Medical Assistant with strong clinical and customer service skills who is comfortable working in a fast-paced reproductive health and fertility care environment.

The Medical Assistant will help provide excellent patient care and customer service while supporting efficient patient flow, clinic operations, and provider schedules.

Responsibilities

• Welcome and interact with patients, families, and visitors in a professional, timely, age-appropriate, and culturally sensitive manner.

   

• Provide exceptional customer service throughout the patient experience.

   

• Respond promptly to patient questions regarding appointment status, wait times, and unexpected changes or issues.

   

• Communicate effectively with patients, staff, and providers regarding patient arrivals, delays, and clinic processes.

   

• Monitor patient flow and identify prolonged wait times in the waiting area.

   

• Communicate significant delays or patient-flow concerns to the clinic manager.

   

• Assist with coordinating patient flow and provider schedules to support efficient clinic operations.

   

• Proactively address patient concerns and assist with appropriate customer service recovery.

   

• Work collaboratively with clinical and administrative staff to support a positive patient experience.

   

• Participate in meetings and discussions focused on improving patient flow and clinic operations.

   

• Attend staff meetings, mandatory training, and professional development activities as required.

   

• Notify licensed staff or supervisors when unable to complete assigned duties or when additional assistance is needed.

   

• Maintain patient confidentiality and follow all applicable healthcare, safety, and facility policies.

   

Qualifications

• High School Diploma or GED required.

   

• Minimum of 2 years of customer service experience required.

   

• Minimum of 2 years of related healthcare or clinical experience preferred/required based on facility requirements.

   

• Previous outpatient clinic experience preferred.

   

• Clinical experience in reproductive health, fertility care, or a related specialty preferred.

   

• EPIC experience preferred.

   

• Strong communication, customer service, and interpersonal skills.

   

• Excellent organizational skills and attention to detail.

   

• Ability to work effectively in a fast-paced healthcare environment.

   

• Ability to coordinate with patients, providers, and clinical staff while managing multiple priorities.

   

• Professional, dependable, compassionate, and patient-focused.

   

• Current Medical Assistant certification required.

   

Accepted Medical Assistant Certifications

Candidates may qualify with a recognized Medical Assistant certification, including certifications such as:

• Certified Clinical Medical Assistant (CCMA)

   

• Certified Medical Assistant (CMA)

   

• National Certified Medical Assistant (NCMA)

   

• Registered Medical Assistant (RMA)

   

• National Registered Certified Medical Assistant (NRCMA)

   

Other approved clinical certifications may be considered based on facility requirements.

Why Join Dean's Professional Services?

• Competitive pay starting at $26.00/hour.

   

• Monday-Friday daytime schedule with rotating weekends and holidays.

   

• Opportunity to gain valuable experience in Reproductive Endocrinology and Infertility (REI).

   

• Work in a specialized healthcare environment focused on patient-centered care.

   

• Supportive and collaborative healthcare team.

   

• Professional growth and development opportunities.

   

• Comprehensive benefits, including medical, dental, vision, and 401(k).

   

• Career opportunities with a nationally recognized healthcare staffing firm.

   

Dean's Professional Services is a national, award-winning staffing firm. Since 1993, we have connected over 50,000 healthcare professionals with leading organizations across the country by matching exceptional talent with rewarding career opportunities.

Apply today atwww.deansprofessionalservices.comor call 713-785-7483 for more information.

Dean's Professional Services is a national, award-winning staffing solutions firm providing temporary, temp-to-hire, and direct-hire solutions across healthcare, administrative, and hospitality industries.