Medical Assistant - Prefer Paramedic IV and Phlebotomy Exp 2 years

Serotonin Centers is the nation's premier anti-aging and wellness destination. Our Medical Assistants (MAs)/Paramedics are

integral to delivering safe, seamless, and outcome-driven clinical experiences. You support clients and

practitioners across hormone optimization, medical weight loss, recovery services, body sculpting, and

aesthetics.

Role Overview:

The Parametic Medical Assistant (MA) supports clinical operations end-to-end: preparing clients and rooms, capturing vitals

and histories, assisting with procedures, documenting services, and educating clients on pre- and post-care. You

will own clinical readiness, documentation accuracy, and client safety while collaborating with Health Coaches,

Nurse Practitioners, Aestheticians, and the Medical Director to drive exceptional member outcomes and

retention.

Very beneficial to have a parametic on staff for for the days our APRN are not here for IV/blood draws/IM injections. Saturdays are required

Key Responsibilities:

1) Clinical Intake & Readiness

Perform client intake: verify identity, review medical history, allergies, medications, and consent; capture vitals

(BP, HR, SpO, temperature, height, weight) and reason for visit. Prepare rooms, instruments, and supplies based

on the service (BHRT pellets, GLP-1 injections, IV/IM therapy, aesthetics). Ensure all equipment is clean,

calibrated, and in working order prior to client arrival.

SMART Goal: 100% of booked clinical sessions start on time with room readiness confirmed; intake completed

and vitals recorded for 100% of clients.

2) Procedure Assistance & Specimen Handling

Assist practitioners with BHRT pellet insertion setup, GLP-1 medication preparation, IV/IM therapy, blood draws,

and aesthetic procedures under supervision. Perform phlebotomy where permitted; label, store, and ship labs

per protocol; follow sharps, biohazard, and chain-of- custody standards.

SMART Goal: 0 procedural safety incidents; 100% blood draw labeling accuracy; 100% adherence to biohazard

and sharps protocols.

3) Medication Support & Refills Under licensed supervision, support medication administration, prior

authorizations, and refill requests. Educate clients on timing, dosage, interactions, and post-care instructions;

document medication teaching and client understanding.

SMART Goal: 100% medication education documented; 0 deviations from supervision/authorization policies.

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4) Documentation & EMR Accuracy

Maintain complete, audit-ready records in Zenoti (EMR) for all clinical encounters: vitals, services rendered, lot

numbers, consent forms, photos, pre-/post-instructions, and follow-up tasks. Use standardized templates and

codes for consistency.

SMART Goal: 100% encounters documented within 4 hours; 0 charting compliance violations; quarterly audit

accuracy 98%.

5) Client Education & Communication

Deliver clear, empathetic education on procedures, medications, supplements, and recovery. Conduct postprocedure follow-ups via app/phone; escalate concerns. Reinforce health coach plans and promote adherence to

programs in the Serotonin Coach app.

SMART Goal: Respond to 95% client messages within 24 hours; post-procedure follow-up documented for 100%

of applicable services.

6) Inventory, Equipment & Facility Standards

Monitor inventory (medications, Consumables, disposables); perform cycle counts; place orders or prepare

orders for GM to prevent stockouts. Maintain equipment logs and preventive maintenance; uphold infection

control and room turnover standards to keep the center clean, safe, and welcoming.

SMART Goal: 0 stockouts; monthly equipment logs 100% complete; room turnover within 10 minutes for 90% of

sessions.

7) Cross-Functional Collaboration & Events

Partner with Health Coaches, NPs, Aestheticians, and the GM to deliver integrated care plans. Support local

events and outreach (open houses, talks, grassroots activations) by providing clinical readiness, education, and

booking follow-up consultations.

SMART Goal: 4 events/month; 15 qualified leads/event; 50% of event leads booked within 3 days. 8) Sales &

Service Knowledge

Complete all product/service training (Hormone Optimization, Medical Weight Loss, Optimized Health,

Aesthetics, IV, HBOT, Red Light). Demonstrate consultative communication-ask to understand, avoid data dumps

• and reinforce membership value.

SMART Goal: 90% on quarterly knowledge checks; center NPS 90.

9) Safety & Compliance

Adhere to HIPAA, OSHA, and biohazard standards; follow sharps disposal, infection control, and emergency

protocols. Complete annual safety refreshers and drills; participate in mock audits to ensure readiness.

SMART Goal: 0 compliance violations; 100% completion of safety training annually.

10) Team Operations & Continuous Improvement

Attend daily huddles; review Trackers. Support GM with accurate, timely reporting; capture client feedback and

implement improvements; complete Compliance training in SeroConnect (internal LMS) and all role-based

meetings.

SMART Goal: 95% attendance at huddles/meetings; review daily tracker updates.

Core KPIs & Targets

Clinical Start-Time Accuracy: 95% sessions start on time

Documentation Accuracy (Quarterly Audit): 98%

Bloodwork Labeling Accuracy: 100%

Post-Procedure Follow-up Completion: 100% applicable services

Center NPS: 90

Event Support: 4 events/month; 15 qualified leads/event; 50% booked within 3 days

Qualifications

Certified/Registered Medical Assistant (CMA/RMA) preferred; phlebotomy certification a plus.

2+ years clinical experience in wellness, anti-aging, aesthetics, or ambulatory settings.

Proficiency with Zenoti; comfort with the Serotonin Coach app (Trainerize) and InBody. Meticulous

documentation, organization, and follow-through; calm under pressure.

Empathetic communicator with strong client education skills and consultative mindset.

Tech Stack & Tools

Zenoti - POS, scheduling, documentation, billing.

GHL - CRM.

Serotonin Coach app - program delivery, messaging, habit tracking.

InBody - body composition analysis and progress tracking.

Center trackers and whiteboard - daily goals, MTD Goal vs. Actual.

Email/Teams - internal communication and meetings.

Safety & Compliance

Strict HIPAA adherence and secure handling of PHI.

Sharps, biohazard, infection control, and emergency protocols maintained at all times.

Why Join Serotonin Centers

Join a supportive, high-performance team with clear goals, modern tools, and continuous learning. Make a

measurable impact on client health and well-being while advancing your clinical skills and career.

Apply Today

Compensation: $18.00 - $24.00 per hour

Aptly named for the hormone that works to stabilize our overall feelings of well-being and happiness, Serotonin - your Wellness and Anti-Aging Center - gives its clients a road map for their lifelong wellness journeys, no matter where they may sit on the continuum.