Medical Assistant

The physical demands include, but are not limited to:Frequently (46–100% of the workday):StandingWalkingSittingReachingBending/stoopingFingeringGraspingHandlingTalkingHearingRepetitive hand and arm movementsPushing and pullingMoving between examination rooms and clinical work areasOccasionally:KneelingCrouchingLifting and carrying supplies or equipmentAssisting with positioning or movement of patients within the employee's training and applicable safety requirementsOther physical activities necessary to perform essential clinical functionsThe employee must be able to safely perform the physical requirements of the position, with or without reasonable accommodation. The CMA is responsible for efficiently rooming patients, obtaining and documenting accurate patient information and vital signs, preparing patients for examinations and procedures, assisting providers with clinical needs, performing approved clinical and laboratory services, and supporting an excellent patient experience.

SUMMARY/OBJECTIVE:

The Certified Medical Assistant (CMA) provides high-quality clinical and patient care support to physicians and advanced practice providers in a clinical setting. The CMA is responsible for efficiently rooming patients, obtaining and documenting accurate patient information and vital signs, preparing patients for examinations and procedures, assisting providers with clinical needs, performing approved clinical and laboratory services, and supporting an excellent patient experience. This position interacts directly with patients throughout the day and plays an essential role in maintaining an efficient patient flow and ensuring patients are appropriately prepared for their visit with the provider. The CMA is expected to demonstrate professionalism, compassion, confidentiality, attention to detail, and adherence to established clinical, safety, infection-control, and regulatory standards.

RESPONSIBILTIES & DUTIES
PATIENT INTAKE AND CLINICAL SUPPORTGreet and appropriately prepare patients for their appointments.Escort patients to examination rooms and ensure they are comfortable and prepared for the provider.Obtain and document vital signs, weight, chief complaint, and relevant patient history.Review and document past medical, family, and social history, current medications, allergies, and other pertinent information as      appropriate.Update and maintain accurate patient information in the electronic medical record.Assist providers in maintaining efficient patient flow and minimizing unnecessary patient wait times.Recognize and promptly communicate significant or abnormal patient findings to the appropriate provider.
EXAMINIATION AND PROCEDURE SUPPORTPrepare treatment and examination rooms before and between patient visits.Assist providers with examinations, procedures, and treatments as directed.Ensure appropriate clinical equipment and supplies are available and properly maintained.Maintain clean, organized, and appropriately stocked clinical areas.Follow established procedures for cleaning, disinfection, and infection prevention.
LABORATORY AND ANCILLARY SERVICESMay collect blood and other patient specimens as trained and authorized.Properly identify, label, process, store, and prepare specimens for laboratory analysis.Perform routine laboratory tests and other ancillary services within the scope of training and applicable regulations.Maintain laboratory logs, equipment records, controls, and calibration documentation as required.Report laboratory results to the provider and contact patients regarding results when specifically directed by the provider.Ensure compliance with applicable requirements related to clinical equipment, laboratory testing, quality control, and safety.
MEDICATION AND PATIENT EDUCATIONPrepare and administer medications as directed by the provider and as permitted by applicable laws, regulations, certification, and      organizational policies.Provide patients with provider-directed information regarding medications, treatments, procedures, and follow-up instructions.Document medications, treatments, and patient education accurately in the medical record.Provide patient samples as directed by the provider and accurately document samples on the Sample Medication Log.
TECHNOLOGY AND ADMINISTRATIVE SUPPORTUtilize the electronic medical record and other clinical technology accurately and efficiently.Connect with patients through DeepScribe and designated telehealth platforms as applicable.Complete annual wellness visits and health risk assessment processes according to established policies and procedures.Review pre-populated check-out sheets provided by the front desk and verify accuracy before uploading or finalizing documentation.Complete required logs, reports, and clinical documentation in a timely manner.Perform other duties and responsibilities as assigned by management or the provider.

ESSENTIAL FUNCTIONS/SKILLS:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.Efficiently room patients and prepare them for examination and evaluation by the physician or advanced practice provider.Obtain and  accurately document vital signs, weight, medical history, medications, allergies, and other pertinent clinical information.Prepare examination rooms, equipment, and supplies for patient visits, procedures, and treatments.Assist physicians and advanced practice providers with examinations, procedures, and other clinical activities within the scope of training, certification, and applicable regulations.Perform approved clinical and laboratory procedures accurately and in accordance with established policies and procedures.Collect, label, process, and prepare patient specimens for laboratory testing.Administer medications and treatments as directed by the provider and in accordance with applicable policies, procedures, and regulations.Communicate  effectively and professionally with patients, providers, clinical staff, and other team members.Educate  patients regarding provider-directed treatment instructions, medications, procedures, and follow-up care.Maintain accurate and timely documentation in the electronic medical record.Maintain patient confidentiality and comply with HIPAA and all applicable privacy requirements.Follow  infection-control, bloodborne pathogen, OSHA, laboratory, and workplace safety requirements.Maintain appropriate supplies and inventory in examination rooms, nursing stations, and laboratory areas.Assist with maintaining patient flow and clinic efficiency throughout the day.Perform duties associated with annual wellness visits and health risk assessments in accordance with established policies and procedures.Use designated technology platforms, including DeepScribe and telehealth systems, as applicable to the role.Perform other clinical and administrative duties as assigned.
WORK ENVIRONMENTThis position works primarily in a clinical/outpatient healthcare environment and requires frequent, direct interaction with patients throughout the workday. The employee will work in examination rooms, clinical work areas, laboratory areas, nursing stations, and other designated areas of the clinic.The position requires the employee to alternate between sitting and standing throughout the workday and to walk frequently between patient rooms and clinical work areas. The employee may work in a fast-paced environment with frequent interruptions, changing priorities, and multiple patient-care responsibilities.The employee may be exposed to blood, bodily fluids, communicable diseases, medications, cleaning/disinfecting agents, and other potentially hazardous materials commonly present in a healthcare environment. Appropriate personal protective equipment (PPE), infection-control procedures, and safety protocols must be followed at all times.
COGNITIVE DEMANDSThe position requires the ability to:Maintain attention to detail and accuracy while performing clinical and documentation tasks.Collect, interpret, and accurately document routine patient information.Follow established clinical procedures, policies, and provider instructions.Prioritize and organize multiple tasks in a fast-paced environment.Manage frequent interruptions while maintaining patient safety and quality of care.Exercise  appropriate judgment regarding patient information and recognize when information or findings should be immediately communicated to a provider.Communicate  effectively with patients, providers, and coworkers.Maintain confidentiality and discretion when handling sensitive patient information.Learn and use electronic medical records, clinical technology, telehealth platforms, and other computer-based systems.Remain professional and composed when interacting with patients who may be anxious, distressed, or experiencing discomfort.Recall and apply established procedures, protocols, safety requirements, and infection-control practices.
PHYSICAL DEMANDSThis position is classified as Light Work and may require exerting up to approximately 25 pounds of force occasionally and/or a negligible amount of force frequently to move objects.The physical demands include, but are not limited to:Frequently (46–100% of the workday):StandingWalkingSittingReachingBending/stoopingFingeringGraspingHandlingTalkingHearingRepetitive hand and arm movementsPushing and pullingMoving between examination rooms and clinical work areasOccasionally:KneelingCrouchingLifting and carrying supplies or equipmentAssisting with positioning or movement of patients within the employee's training and applicable safety requirementsOther physical activities necessary to perform essential clinical functionsThe employee must be able to safely perform the physical requirements of the position, with or without reasonable accommodation.
VISION DEMANDSThe position requires sufficient visual acuity to perform essential clinical and administrative functions, including:Reading and reviewing patient medical records and clinical documentation.Viewing computer monitors and electronic medical records.Reading medication labels, laboratory information, clinical instructions, and equipment displays.Accurately entering and reviewing information in electronic systems.Observing patients and recognizing visible changes in their condition.Performing clinical procedures requiring close visual attention.Distinguishing colors, markings, or indicators when necessary for laboratory testing, equipment operation, or clinical procedures.Close visual acuity, distance vision, depth perception, and the ability to adjust focus may be required to safely and effectively perform essential job functions.
SAFETY AND EXPOSURE RISKSBecause this position involves direct patient care and clinical procedures, the employee may be at risk of exposure to bloodborne pathogens and other potentially infectious materials. The employee is required to follow all applicable infection-control, OSHA, bloodborne pathogen, PPE, workplace safety, and organizational policies and procedures.
EEOC STATEMENTSmart Neuro Health & Wellness Centers is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.
ADA STATEMENTSmart Neuro Health & Wellness Centers is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position, provided the accommodation does not create an undue hardship for the organization.The physical, cognitive, vision, and environmental requirements described above are intended to identify the essential functions and general requirements of the position and are not intended to exclude qualified individuals with disabilities. Applicants and employees who require reasonable accommodation to participate in the application process or perform the essential functions of the position may request an accommodation through the appropriate organizational process.

JOB REQUIREMENTS

Current Certified Medical Assistant (CMA) certification through AAMA, NCMA certification, or another nationally recognized medical assistant certification accepted by the organization.Current Basic Life Support (BLS) certification.Previous experience working in a physician practice, outpatient clinic, or similar clinical healthcare environment preferred.Strong patient-service orientation and the ability to interact compassionately and professionally with patients of diverse backgrounds.Excellent verbal and written communication skills.Strong interpersonal skills and the ability to establish and maintain effective working relationships with patients, providers, and coworkers.Strong attention to detail and accuracy in clinical documentation.Ability to maintain strict patient confidentiality and comply with HIPAA and organizational privacy policies.Working knowledge of medical terminology, vital signs, patient intake, infection control, and basic clinical procedures.Basic computer proficiency and ability to learn and effectively use electronic medical records and other clinical technology.Ability to organize, prioritize, and complete multiple tasks in a fast-paced clinical environment.Ability to work independently while also functioning effectively as part of a multidisciplinary team.Ability to recognize and appropriately communicate changes in patient condition or abnormal findings to the provider.Dependable, responsible, punctual, and professional.Demonstrates sound judgment, professionalism, empathy, and sensitivity to the needs of patients and coworkers.Ability to follow written and verbal instructions, established protocols, and organizational policies and procedures.Ability to maintain composure and professionalism when working with patients who may be anxious, upset, or experiencing discomfort.Ability to safely perform clinical duties involving exposure to blood, bodily fluids, and potentially infectious materials.
REQUIRED EDUCATION AND EXPERIENCEEducationHigh school diploma or GED required.Completion of an accredited Medical Assistant program preferred/required, consistent with organizational and applicable regulatory requirements.Current certification as a Certified Medical Assistant through AAMA, NCMA, or another organization-approved nationally recognized certification program.Current Basic Life Support (BLS) certification.ExperienceMinimum of 1–3 years of experience working as a Certified Medical Assistant in an outpatient, physician practice, specialty clinic, or comparable clinical setting preferred.Experience with electronic medical records and direct patient care preferred.Experience obtaining vital signs, rooming patients, preparing patients for provider examinations, specimen collection, and routine clinical procedures preferred.

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