Under general supervision of the Practice Manager and Supervisor, the Medical Assistant/Patient Service Specialist will function as a member of the clinical and clerical team and complete assigned daily tasks to ensure smooth day-to-day operations. Must maintain a professional, positive manner when talking with patients in-person, over the phone or via email. Will be responsible for rooming patients, answering incoming calls, directing calls as appropriate, and providing general office support with a variety of clerical and clinical activities and related tasks in both the front and back office.
POSITION DUTIES AND RESPONSIBILITES:
Work closely with providers to assist in delivering world-class care to patients.
Provide a high level of customer service for all new and existing patients and their families.
Answer and route calls in a professional manner or take detailed messages and ensure a timely follow up.
Record patient medical histories, vital signs, or information such as test results in EMR systems.
Performs outreach to patient groups for patient care and quality measurement/guidelines.
Handle patient scheduling, inquiries, billing, and insurance verification.
Ensure an accurate collection of payments from each patient including any previous balances or co-pays.
Assist providers during examinations by setting up exam rooms for procedures, performing simple tests, and assisting with venipuncture draws.
Maintain cleanliness and sanitation in examination rooms and with instruments.
Maintain materials and monitor expiration dates of exam room supplies.
Maintain confidentiality of all patient information in accordance with HIPAA/Confidentiality rules and PHI regulations
Consistently supports and maintains the Mission, Core Values and expected customer service behaviors of the clinic/hospital by following all policies and the Code of Conduct.
Performs other duties as assigned including cross training and possible travel to other clinics.
POSITION QUALIFICATIONS
High school diploma or GED required.
MA Certificate required. Registry preferred.
One to three years previous admissions or medical office experience, or equivalent combination of education and experience preferred.