Medical Assistant - Pain Management Medical Assistant

This role includes patient rooming, clinical documentation, assisting with procedures, medication coordination (including controlled substances), and ensuring compliance with regulatory and clinic-specific protocols. The Pain Management Medical Assistant (MA) is responsible for supporting providers in the delivery of high-quality patient care in a fast-paced pain management clinic.

Position Summary

The Pain Management Medical Assistant (MA) is responsible for supporting providers in the delivery of high-quality patient care in a fast-paced pain management clinic. This role includes patient rooming, clinical documentation, assisting with procedures, medication coordination (including controlled substances), and ensuring compliance with regulatory and clinic-specific protocols.

Key Responsibilities

Patient Care & Rooming

• Prepare patients for examination by obtaining vital signs, pain scores, and medical history updates
• Accurately document chief complaints, history of present illness (HPI), and medication lists in the EMR
• Ensure all required screenings (MIPS, pain assessments, etc.) are completed
• Assist providers during patient exams

• Clinical Support

• Set up and assist with in-office procedures (e.g., trigger point injections)
• Maintain clean, stocked, and organized exam rooms
• Perform point-of-care testing as directed (e.g., urine drug screens) as needed
• Follow proper infection control and safety protocols

Medication & Compliance

• Review and update medication lists, including controlled substances
• Assist with prescription workflows per provider direction
• Support compliance protocols such as urine drug screening (UDS) and pill counts
• Document accurately to meet state and federal regulations

Documentation & EMR (eClinicalWorks or similar)

• Complete accurate and timely charting during patient visits
• Ensure all documentation supports billing and compliance requirements
• Upload and manage patient records, labs, and external documents
• Flag abnormal findings and communicate with providers appropriately

Care Coordination

• Assist with referrals, imaging orders, and prior authorizations as needed
• Communicate with patients regarding follow-ups, procedures, and instructions
• Coordinate with lab, front desk, and billing teams to ensure smooth workflow

Administrative Support

• Answer clinical phone calls and patient portal messages
• Schedule follow-up appointments as needed
• Maintain patient confidentiality in accordance with HIPAA

Qualifications

Education & Certification

• High School Diploma or equivalent required
• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent preferred

Experience

• Minimum 1 year of medical assistant experience preferred
• Pain management, orthopedics, or primary care experience strongly preferred
• Experience with EMR systems (e.g., eClinicalWorks)

Skills & Competencies

• Strong understanding of medical terminology and clinical workflows
• Knowledge of pain management treatments and procedures preferred
• Ability to handle sensitive situations with professionalism
• Excellent communication and patient service skills
• Strong attention to detail and documentation accuracy
• Ability to multitask in a fast-paced environment

Work Environment

• Fast-paced outpatient clinical setting
• Frequent standing, walking, and patient interaction
• Exposure to clinical procedures and bodily fluids

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 25 pounds
• Manual dexterity for clinical tasks

Additional Expectations

• Adhere to all clinic policies, compliance standards, and safety regulations
• Maintain professionalism and teamwork at all times
• Participate in ongoing training and performance improvement initiatives

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