Overview
We are seeking a
Medical Assistant II to provide both clinical and administrative support in a fast-paced outpatient healthcare setting. As the first point of contact for patients, this role is responsible for delivering quality patient care, supporting physicians and nurses, and ensuring a positive patient experience.
The ideal candidate has hands-on clinical experience, strong patient care skills, and the ability to thrive in a high-volume medical environment while maintaining professionalism, accuracy, and compassion.
Responsibilities
Clinical Support
- Greet and prepare patients for examinations and treatments.
- Discuss symptoms and collect patient health history and information.
- Accurately enter patient information into Electronic Medical Record (EMR) systems.
- Obtain and record vital signs.
- Administer injections and medications as permitted by certification and state regulations.
- Perform diagnostic testing and screenings.
- Collect specimens and perform blood draws/phlebotomy procedures.
- Sterilize and clean medical equipment.
- Prepare and maintain examination rooms.
- Collaborate closely with physicians, nurses, and other clinical staff to support quality patient care.
Administrative Support
- Maintain accurate patient records and documentation.
- Support patient scheduling and clinic workflow.
- Utilize Microsoft Outlook and other basic office applications.
- Ensure compliance with clinic policies, procedures, and patient privacy requirements.
- Deliver exceptional customer service to patients and families.
Required Qualifications
- 1-3 years of Medical Assistant experience in a back-office direct patient care setting.
- Active Medical Assistant certification or applicable state licensure (RMA/CMA).
- Current CPR certification.
- Less than 2 years of professional leadership experience.
- Experience working in a fast-paced, high-volume healthcare environment.
- Experience using Microsoft Outlook.
- Basic computer proficiency.
- Excellent verbal and written communication skills.
- Strong teamwork and interpersonal skills.
- Ability to complete required Tuberculosis (TB) screening.
- Passion for improving patient experiences and healthcare outcomes.
Preferred Qualifications
- High School Diploma or equivalent.
- Bilingual skills.
- Hands-on professional phlebotomy experience.
- Experience with Electronic Medical Records (EMR).
- Experience with HEDIS quality measures and reporting.
- Active Medical Assistant Certification or Registration from:
- American Association of Medical Assistants (AAMA)
- National Healthcareer Association (NHA)
- American Registry of Medical Assistants (ARMA)
- National Association for Health Professionals (NAHP)
- American Medical Technologists (AMT)